Customer Service Staff

4 months ago


Ho Chi Minh City, Vietnam ITL Full time

**VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)**
(Web: Home - VELA)

**Requirements**:
**_Performance_**
- Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely
- Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers
- All tickets opened on Omni-channel Customer service system are followed until closed
- Collect customer contact information via Omni-channel Customer service system and update CRM
- Support Users on using platform follow SOP
- Booking verification/ creation on time
- All Client booking information is valid before transfering to Operation
- Arrange Billing process to settle payment to Vendors accurately and timely follow contracted payment term.
- Arrange Billing process to collect payment from Customers accurately and timely follow contracted payment term.
- Do reports as superior request on time & accurately

**_Customer satisfaction_**
- Coordinate with internal to solve and feedback to all issues/ complaint from Customers toward to Customer satisfaction on VELA service
- Arrange Billing process with minimum mistake
- Deliver best support in scope of responsibility to Customer

**_Operation Excellence_**
Deploy platform and Ommi-channel CS system
- All inquiries/issues/complaints of Customers/Suppliers ared opened ticket on Ommi-channel CS system
- All tickets opened on Omni-channel Customer service system are followed until closed
- Booking is verified & completed on platform
- Booking information is valid before transfering to Operation
- Complete Billing process to Customers/Suppliers on platform and manual

**_Human resource management_**
- Attend training causes and internal activities of the company
- Comply to company SOP/ Policy/ Regulation

**Responsibility**
- Coordinate with internal to solve and feedback to all inquiries from Customers/ Suppliers
- Interact, verify, classify customer/supplier’s inquiry to assign to related internal department to take action via Omni-channel CS system include: Platform user support, Cargo isssues, Request for service, Complaint and feedback, Others
- Open ticket on Omni-channel Customer service system for each inquiry
- Follow all tickets untill they’re closed
- Close all tickets
- Collect customer contact information via Omni-channel system and update to CRM
- Receive and verify Booking request from customers or create Booking on platform o/b customers.
- Scope of service is include: International freight, Domestic transportation, Customs clearance, Warehousing
- Arrange Billing process to settle payment to Vendors accurately and timely follow contracted payment term. + Verify & confirm SOA & payment documents from Vendor + Submit payment request to Finance department to settle payment to Vendors + Follow payment progressArrange Billing process to collect payment from Customers accurately and timely follow contracted payment term. + Create Debit Note/SOA to Customer + Get customer confirmation on Debit Note/SOA + Submit payment documents to Customer
- Update new Regulation/ Notice related to Operation to Customer upon practice situation
- Do reports or make notices/annoucement as superior request
- Other tasks as assigned by the Supervisor/Manager

**Qualifications**
- Bachelor Degree
- Knowledge in Logistics service field
- Good command in English (B Level)
- Good Computer skills (MS Office)
- High adaptability to the working environment
- A fast learner, ability to multi-task and work independently under high pressure
- Problem solving skill
- Customer-oriented mindset
- Good communication skill
- Eager to learn

**_Experience_**
- Min. 2 year - experience of Customer service in logistics field
- Care Center experience is plus point

**_Skills & Competency_**
- Team work
- Adaptability
- Communication
- Initiative
- Customer - oriented
- Planning - Organizing & Supervising

Competency
- Business Acumen
- Leading Others
- Integration
- Customers Centric
- Integrity

**Special requirements - Working conditions & Others**
- Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
- Go to business trip as required
- Joining some other Projects as required

Time: Monday to Friday (8:00-17:30)

Location: 44 Truong Son, Tan Binh, HCM


  • Customer Service Staff

    3 months ago


    Ho Chi Minh City, Vietnam Bureau Veritas Full time

    Customer Service Staff - **Reporting**: CS Manager**TASKS - ACTIVITIES - RESPONSIBILITIES** - Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently; - Consult and answer customer questions; - Record and manage customer information and constantly update it on the database system; - Building...


  • Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    {"h3": "Job Summary"} We are seeking a highly skilled Customer Service Staff to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner. {"h3": "Key Responsibilities"} Answer...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...

  • Customer Service Staff

    4 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Acer Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receiving inbound call, answering, and advising customers - Carrying out outbound call as needed - Carrying out happy call including survey of customer satisfaction index (CSI) - Handling for solving complaints of customers/ dealers - Informing customers/ dealers via phone come to Service Center to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    {"h3": "Job Summary"} We are seeking a highly skilled and motivated Customer Service Staff to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner. {"h3": "Key...


  • Ho Chi Minh City, Vietnam Circle K Việt Nam Full time

    **Job Purpose**/ **_Mục Tiêu Công Việc_**: - To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction_/ _Đảm bảo tiêu chuẩn dịch vụ xuất sắc, phản hồi hiệu quả cho các yêu cầu của khách hàng và duy trì sự hài lòng cao của khách hàng._ -...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Ho Chi Minh City, Vietnam JobsGO Recruit Full time

    **Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Providing guidance and advice for customers about products, nutrition and wellness as trained by the company - Resolving issues of inventory and shipments with business partners of the company - Liaising with other departments to optimize the quality as well as the efficiency of digital...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    {"h3": "About the Role"} As a Customer Service Staff at Hegka Vietnam, you will be the face of our company, providing exceptional support to our clients. Your primary responsibility will be to answer customer inquiries, resolve issues, and provide solutions to their problems. You will work closely with our team to ensure that every customer interaction is a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Staff to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer customer inquiries and resolve issues in a timely and professional...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...

  • Customer Service Staff

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales Support - Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries ) consult with sales manager or dedicated sales or BM for some exceptional cases before responding to customers/agents - Taking...


  • Ho Chi Minh City, Vietnam Londora Nail Boutique Full time

    **Job Summary**: **Responsibilities**: - **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests. - **Guest Communication**_**:Communicate with guests before, during, and...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Ad-One Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Work with invoices, engineer schedules, customer bookings. - Cooperate with other staff to promote work and solve problems. - Follow communication procedures, guidelines, and policies. - Do other office tasks (in Vietnamese) assigned by business owners. **Chức vụ**: Nhân Viên/Chuyên...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...

  • Customer Service Staff

    3 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full time

    Mô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...


  • Ho Chi Minh City, Vietnam Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Thương Mại và Vận Tải An Pha Trần Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate Sale manager, Document staff and customer to arrange all logistics job. - Managing and arranging booking with shipping or air lines, co-loader in accordance with customer's export/import plan. - Following and Handling all shipments job: customs clearance, trucking.... - Solving all...