Customer Service

1 week ago


Ho Chi Minh City, Vietnam Công Ty TNHH Innovative Hub Full time

**Mô tả công việc**:
(Mức lương: 10 - 14 triệu VNĐ)
- Understand deeply the account operation on Alibabacom
- Interface with other departments for the best possible co-operation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures,
- Receive the latest information and events from Alibaba to inform customers.
- Work as a translator for managers when required.
- When customers have problems, in charge of contacting Alibaba to help solve them.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for the efficient and professional daily operation of the Service Team, both in terms of staff performance and operational systems
- Build short-term and long-term plans for Service Representative based on company sales target, including staff resources, staff training, functioning procedure improvement,...
- Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
- Analyze advertisement campaign's performance data to help customers
- Lead the development of customer excellence projects, programs, and processes intended to help the organization understand, analyze, and create a positive customer experience along with every touchpoint
- Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry
- Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback
- Identify innovation opportunities in customer experience, develop and prioritize initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty
- Develop measurement tools, as well as change and communications programs, to continuously improve the adoption of best practices throughout the organization
- Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: 10 million-14 million (deal based on ability)
- Full salary social insurance, health insurance, unemployment insurance according to state law
- Leave: 12 days of leave/year and 3 days of sick leave
- Participate in training sessions, programs, events, team building, YEP
- Working hours: 8:30 - 17:30, Monday to Friday
- Welfare: There is a clear quarterly KPI bonus policy

Work location: Sala Urban Area, No. 21 B4 Street, An Loi Dong Ward, District 2, City. Thu Duc.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Enthusiastic, honest, and responsible.
- University Graduation
- Proficient in Chinese with 4 skills of listening, speaking, reading, writing (for CSR Chinese positions)
- Proficient in English is a must
- Priority has experience in the same position
- Ability to work independently and withstand high work pressure.
- Proficient in Word, Excel, and PowerPoint
- Effective communication and teamwork skills.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Dưới 1 năm


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