Customer Service Executive

2 days ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:

- Handle requests of account services, including account opening, maintenances, or closure correctly with proper check, obtain required documents, and book on system(s)Review New & Closed account reports and investigate on exceptions
- Review Static data maintenance for customers and investigate on exceptions
- Collect data / information related or required for branch reporting when necessary.
- Manage and accountable for the safe keeping of all documents
- Assist the Ops Manager/ Officer in all investigations
- To ensure all tasks are completed in accordance with the operational procedures, key control standards and regulatory requirements, well understand and strictly follow/ comply with Group Policies, relevant Standard of Operation Procedures, Guidelines, to ensure transactions/ inquiries are being handled, processed, and advised properly and accurately.
- To ensure positively and substantially perform delegated responsibilities to ensure high quality services, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
- To be apart with BUs with good opportunity exploration to achieve Sales referral results
- To assist customers (wholesales banking or customer over the counter) in their queries and complaints
- Drive business through advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments
- Ensure that all tasks are completed within the stipulated turnaround time, and accurately

**Job Requirements**
- Good communication and interpersonal skills
- Self-motivated, team player with the ability to work independently under tight timelines
- Performance driven by scorecard

**_Key measures (for grading purpose)_**

As defined in the Individual Performance Assessment in the following manner:

- Account Services - Productivity and Efficiency
- Customer Service Delivery
- Operational Process
- Risk / Audit / AML / KYC
- Business Performance

**Be a part of UOB Family

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