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Customer Service

1 month ago

Ho Chi Minh City, Vietnam GNT VN Co., Ltd Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Customer Support**:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,...
- **Product Knowledge**:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide recommendations, and troubleshoot issues
- **Order Management**:Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth and hassle-free process
- **Issue Resolution**:Investigate and resolve customer complaints, concerns, and escalations in a timely and professional manner, aiming for first-contact resolution whenever possible
- **Feedback Management**:Gather feedback from customers to identify areas for improvement and contribute to ongoing enhancements of our services and offerings
- **Documentation**:Maintain comprehensive records of customer interactions, transactions, inquiries, and resolutions using our system
- **Cross-functional Collaboration**:Collaborate closely with other teams, including Operations, Marketing, and Sales, to ensure a cohesive and consistent customer experience across all touchpoints

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary and benefits package
- Opportunity to work with a dynamic and supportive team
- Career growth and development opportunities
- A collaborative and innovative work environment
- Happy Hours, Team buildings

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Minimum of 2 years of relevant experience in customer service, preferably within the FMCG or Retail industry
- Bachelor's degree in Business, Operations or a related field
- Exceptional communication skills, both verbal and written, with a strong command of English is plus
- Empathetic and patient demeanor with a genuine desire to assist and support customers.
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Đại Học
Không yêu cầu