Customer Service Leader
4 weeks ago
**Job description**
We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
**YOUR SKILL AND EXPERIENCE**
- Team leader experience: at least 2 years, team size from 10
- Experience with e-commerce/logistic industry or relevant industries.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity.
- Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
- Willing to support customers every time they need.
- Willing to travel as needed to meet clients and attend events for renew, upsell,
- English or Chinese: fluently
**WHY WILL YOU LOVE WORKING HERE?**
- Base salary: negotiable (20 -30 gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
Pay: 20,000,000₫ - 30,000,000₫ per month
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