Customer Service Leader

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh mediastep software việt nam Full time
We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e
- commerce platform at Viet Nam. English
  • Chinese
  • Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.

YOUR SKILL AND EXPERIENCE
Develop training plans for your team members.
Experience with e
- commerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.

English or Chinese:
fluently

Willing to support customers every time they need.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.

Team leader experience:
at least 2 years, team size from 10
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Willing to travel as needed to meet clients and attend events for renew, upsell,...

Yêu cầu công việc:

Experience with e
- commerce/logistic industry or relevant industries.

English or Chinese:
fluently

Team leader experience:
at least 2 years, team size from 10
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell,...

Quyền lợi:

Insurance full gross salary
15 days annual leave
Annual trip

Base salary:
negotiable gross)

KPI bonus
13 + 14th bonus

  • Giới tính yêu cầu:
  • Không Yêu Cầu
  • Cập nhật gần đây lúc:
:35:37

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