![Mediastep Software Vietnam Co. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Leader
2 weeks ago
SKILL AND EXPERIENCE:
- Team leader experience: at least 2 years
- Experience with ecommerce/logistic industry or relevant industries
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solving problem, collaborate with other groups/departments to achieve business goals
- Develop training plans for your team members
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
- Willing to support customers every time they need
- Willing to travel as needed to meet clients and attend events for renew, upsell,
- English
or Chinese: fluently
BENEFITS:
- Income includes: _
Basic salary + KPI bonus (negotiable, up to 30mil)_ - Social insurance (on full monthsalary), health insurance, unemployment insurance,... according to the Labor Law
- 13, 14th monthsalary bonus (based on performance)
- 15 days annual leave
- Parking allowance
- Probation with 100% full salary
- Working equipment provided
- Support transportation for employees to meet remote customers
- Others: engagement activity, annual teambuilding, English & Chinese class,...
Pay:
Up to 30,000,000₫ per month
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