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Gojek Customer Service

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Bellsystem24 Việt Nam Full time

TASK DUTIES:

  • To assist Gojek's customers (endusers) via noncall and call channels.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate information and solutions by using the right methods/tools.
  • Go to the extra mile to engage customers.
  • Work with Customer Service Team leader to ensure proper customer service is being delivered.

PERSONNEL SPECIFICATION:

  • Having at least 6 months experiencing in contact center or customer service is a huge plus.
  • Being good at English speaking (no interruption, clear pronunciation) and writing is required

SALARY & BENEFITS:

  • Salary: 10,000,000 VND (gross).
  • Social insurance and company exclusive benefits from BellSystem24 Vietnam and Gojek Vietnam.
  • Great opportunities to be upgraded to Team leader or Operation member (such as Quality Assurance, Administrator) after 6 months (or sooner) hard working.

WORKING TIME:
Work in rotating shifts (6 days/week), including day shift and night shift as following:

  • S1: from 06:00 to 15:00
  • S2: from 07:00 to 16:00
  • S3: from 08:00 to 17:00
  • S4: from 09:00 to 18:00
  • S5: from 10:00 to 19:00
  • S6: from 11:00 to 20:00
  • S7: from 12:00 to 21:00
  • S8: from 13:00 to 22:00
  • S9: from 14:00 to 23:00
  • S10: from 21:30 to 06:30 next day

WORKING LOCATION:8A Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam

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