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Customer Service Representative

2 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time
{"h3": "Job Summary"}

We are seeking a highly skilled Customer Service Staff to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

{"h3": "Key Responsibilities"}
  • Answer customer inquiries via phone, email, and chat, providing accurate and helpful information to resolve their issues.
  • Work with clients who have complaints, orders, or require information about services purchased from the company, maintaining a positive attitude and calmly responding to their concerns.
  • Collaborate with other staff to solve problems and provide solutions to customers.
  • Follow communication procedures, guidelines, and policies to ensure excellent customer service.
  • Listen and resolve customer concerns, issues, and questions to the best of your ability.
  • Prepare customer reports by gathering data collected during customer interactions.
  • Refer issues and questions to managers if necessary.
{"h3": "Working Conditions"}

Our customer service staff work 5 night shifts a week, from 8PM to 5AM, with a 30% salary bonus per hour from 10PM-5AM. You will have 1 hour of break during your shift and 2 random days off per week, decided by the company.

{"h3": "Requirements"}
  • Excellent English communication skills, speaking confidently and fluently.
  • At least 1 year of experience in related fields.
  • Proactive, helpful, and willing to learn.
  • Must work in the office, with no remote or hybrid option.
{"h3": "Benefits"}

We offer a range of benefits to our customer service staff, including:

  • 12 annual leave days.
  • 6 paid sick leave days per year.
  • Salary review once a year.
  • Gifts on international and national holidays.
  • Annual health check.
  • Social Security and Health Insurance coverage.
  • Beautiful hi-tech office.
  • Snack bar and beverages provided by the company.
{"h3": "About Us"}

Hegka Vietnam is a dynamic and creative company, committed to providing exceptional customer service to our clients. We are looking for talented individuals who share our values and are passionate about delivering outstanding results.

{"h3": "Contact Us"}

If you are a motivated and customer-focused individual, please submit your application to join our team at Hegka Vietnam.