Client Liaison Executive
2 weeks ago
We are seeking a highly skilled Client Liaison Executive to join our team at People Profilers Vietnam. As a key member of our international team, you will be responsible for providing exceptional customer service to Japanese patients, ensuring a seamless and personalized experience.
Key Responsibilities:
- Meet and greet patients, providing a warm and welcoming atmosphere.
- Answer phone calls and schedule appointments with Japanese clients.
- Manage patient flow, ensuring efficient and timely service.
- Verify identification documents, insurance membership, and details.
- Prepare necessary information for billing and payment.
- Ensure Japanese patients have all required documentation, reports, and medications before leaving the clinic.
- Assist with medical evacuations as needed.
- Help Japanese patients with external bookings.
- Perform other tasks as assigned by the Line Manager.
Requirements:
- Holder of a diploma or equivalent degree.
- Experience in customer relations or interactions is preferred.
- At least 3 years of experience in customer relations, preferably in foreign service companies or the healthcare/service industry.
Key Skills & Capabilities:
- Native Japanese candidates preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to manage conflicts.
- Ability to work well under pressure.
- Commitment to excellence and a desire to exceed standards and achieve optimal results.
- Fluency in English is required.
- Caring and empathetic nature.
- Positive attitude with the ability to multitask.
- Well-groomed and pleasant appearance is a plus.
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Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time{"Job Title": "Client Liaison Executive", "Job Description": "We are seeking a highly skilled Client Liaison Executive to join our team at People Profilers Vietnam.The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service to Japanese patients.Key Responsibilities:Meet and greet...
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