Client Liaison Executive

4 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

We are seeking a highly skilled Client Liaison Executive to join our team at People Profilers Vietnam. As a key member of our international team, you will be responsible for providing exceptional customer service to Japanese patients, ensuring a seamless and personalized experience.

Key Responsibilities:

  • Meet and greet patients, providing a warm and welcoming atmosphere.
  • Answer phone calls and schedule appointments with Japanese clients.
  • Manage patient flow, ensuring efficient and timely service.
  • Verify identification documents, insurance membership, and details.
  • Prepare necessary information for billing and payment.
  • Ensure Japanese patients have all required documentation, reports, and medications before leaving the clinic.
  • Assist with medical evacuations as needed.
  • Help Japanese patients with external bookings.
  • Perform other tasks as assigned by the Line Manager.

Requirements:

  • Holder of a diploma or equivalent degree.
  • Experience in customer relations or interactions is preferred.
  • At least 3 years of experience in customer relations, preferably in foreign service companies or the healthcare/service industry.

Key Skills & Capabilities:

  • Native Japanese candidates preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to manage conflicts.
  • Ability to work well under pressure.
  • Commitment to excellence and a desire to exceed standards and achieve optimal results.
  • Fluency in English is required.
  • Caring and empathetic nature.
  • Positive attitude with the ability to multitask.
  • Well-groomed and pleasant appearance is a plus.


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