Digital Transformation Consultant

4 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam ITC Full time
About ITC

ITC is a leading digital transformation consultancy in China and Asia, empowering Fortune 500 companies and C-level executives with strategic guidance and execution expertise.

We partner with 500+ premium brands across various sectors, including LVMH, Apple, and Shiseido, to deliver tailored digital solutions.

Our expertise includes:

  • Digital Transformation and Change Management
  • CRM, CDP, Data, Marketing Automation, and Clienteling
  • Tailor-made Digital and Commerce Experiences: WeChat Mini Programs, Websites, and Apps
  • System Integration, APIs, and Infrastructure Management
About the Role

We are seeking a highly proactive and detail-oriented Account Manager to join our Strategy and Consulting Department.

As a key member of our team, you will focus on business transformation related to Sales, Account Management, and Digital Transformation.

You will guide clients in their digital transformation journeys, including customer experiences online and offline, Marketing Automation, Social CRM, CDP, Analytics, Technology, and CRM.

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Influence clients to make informed decisions
  • Conduct workshops offline and online
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts, budgets, and close agreements to maximize profits
  • Handle all pre-sales consulting on ITC services to proposal presentations and pitching to clients
  • Understand how to read, debrief clients RFP (request for proposals) and involve necessary team members for RFP answers and submissions
  • Build detailed strategy and tech proposals via Keynote/PowerPoints to pitch for clients
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Capture, understand, and analyze client user requirements and objectives on their entire digital transformation journey
  • Think outside the box and strive for innovative solutions in areas such as Social CRM, Marketing Automation, WeCom, Omnichannel Loyalty, and eCommerce
  • Create compelling arguments based on analytics and data
  • Collaborate with various internal departments to ensure they fulfill all customer requests
  • Manage CRM, ensure the CRM is frequently updated and clean
  • Prepare Sales reports on account status on a weekly, monthly, quarterly, and yearly basis
Requirements

Must have:

  • Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, or relevant role
  • Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills
  • Fluency in written and spoken English
  • Ability to connect the dots and figure things out
  • Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for proposals)
  • Advanced Keynote/PowerPoint and visualization skills
  • Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; System integration
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • You show a keen interest in technology and understand how it can be used to enable business processes
  • You are a flexible and dynamic team player
  • You feel comfortable in new environments and are not afraid to speak up
Nice to Have

Knowledge of Mandarin (listening + speaking + writing) is a plus

Public speaking

Client engagement experience and existing knowledge about China and APAC region is highly regarded

Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), and MS Office (particularly MS Excel) is a plus

Google Analytics certification

Use of Tableau

Digital experience systems like Adobe Campaigns or Dot Digital or equivalent

Experience with Digital transformation/Marketing automation/WeCom/Omnichannel user journeys is a plus

The Package

Opportunities to work closely with the best minds and touch base in digital transformation in China and APAC

Possibility to travel

Amazing teamwork of warriors, we fight for the same goal

One of the best office conditions with adjustable desks, ergonomic chairs, snacks, fun drinks, and chill-out time in the pantry

Flexible holidays policy throughout the year

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