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Client Liaison Officer

2 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

We are seeking a skilled Client Liaison Executive to provide exceptional customer service to our Japanese patients.


Key Responsibilities:


• Meet and greet patients.


• Answer phone calls.


• Schedule and manage appointments.


• Gather information to complete patient records.


• Verify identification documents, insurance membership, and details.


• Manage the patient flow for Japanese clients.


• Handle cashier responsibilities.


• Ensure all necessary information is prepared for billing and payment.


• Ensure Japanese patients have all required documentation, reports, and medications before leaving the clinic.


• Assist with medical evacuations as needed.


• Help Japanese patients with external bookings.


• Perform other tasks as assigned by the Line Manager.


• Oversee the Japanese Hotline.


Requirements:


• Holder of a diploma or equivalent degree.


• Experience in customer relations or interactions is preferred.


• At least 3 years of experience in customer relations, preferably in foreign service companies or the healthcare/service industry.


• Native Japanese candidates preferred.


• Excellent communication and interpersonal skills.


• Strong problem-solving skills and the ability to manage conflicts.


• Ability to work well under pressure.


• Commitment to excellence and a desire to exceed standards and achieve optimal results.


• Fluency in English is required.


• Caring and empathetic nature.


• Positive attitude with the ability to multitask.


• Well-groomed and pleasant appearance is a plus.


We are a leading medical provider in Vietnam, operating multiple clinics with international teams.


The successful candidate will work with our international teams to deliver exceptional healthcare services and emergency medical evacuations.


People Profilers Vietnam offers a dynamic and rewarding work environment for the right candidate.