Front Desk Receptionist at a Multispecialty Clinic
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Hegka Vietnam. This is a unique opportunity to work in a dynamic and fast-paced environment where you will be responsible for providing exceptional patient care and administrative support.
About the Role:The successful candidate will be responsible for welcoming clients to the clinic, understanding their needs, and guiding them through the consultation process. You will also be responsible for opening medical records, managing phone calls, and performing cashier-related functions such as updating prepaid accounts.
As a Front Desk Receptionist, you will be the first point of contact for our patients and will play a critical role in ensuring that their experience is positive and memorable.
Responsibilities:- Welcome clients to the clinic and understand their needs
- Open medical records and manage client information
- Guide and coordinate clients during their consultation process
- Flexibly arrange schedules to optimize consultation time
- Manage phone calls and provide advice on approaching the clinic book appointments;
- Regist arriving patients and guide patients to the treatment rooms;
- Support and guide patients to reach their examination room;
- Handling the situation that arises by proactively communicating with patients and colleagues;
- Performing cashier-related functions like updating the customer's prepaid account.
- Candidate must have a college or university degree;
- At least 2 years of experience in Medical/Service/Receptionist
- Good command of English (Must)
- Strong communication skills;
- Customer service orientation;
- Well-organized and multi-tasking abilities;
- Problem-solving skills;
- Have the spirit of learning, working actively
- Capable of working overtime;
- Having the spirit of teamwork and flexibility
- Good use of office equipment (such as computers, printers, desk phones, and other work support software...);
- A competitive salary of approximately VND 12,000,000 - 15,000,000 per month, depending on experience;
- A yearly bonus based on business efficiency;
- Get periodic health checks according to company policy;
- Health Insurance;
- Performance review once a year;
- Discount promotion for staff and relatives up to 60%
- Youthful, friendly and professional working environment;
- Being trained and developed professional skills, career;
- Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.
Please note that this salary is an estimate based on industry standards and may vary depending on individual circumstances.
We offer a comprehensive benefits package and opportunities for growth and development in a dynamic and supportive work environment.
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