Hospital Liaison Coordinator
1 week ago
We are a leading foreign-operated, multi-disciplinary medical provider in Vietnam, operating multiple clinics in Hanoi, Ho Chi Minh City, and Da Nang.
Our international team of physicians comes from countries such as the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, the Philippines, Australia, Vietnam, and Argentina. Together, we deliver exceptional healthcare services and emergency medical evacuations to both expatriates and the local community.
The salary for this position is estimated at $25,000 - $35,000 per year, depending on experience.
Job DescriptionAs a Client Liaison Executive, you will provide excellent customer service to Japanese patients. This includes maintaining a professional, courteous, and helpful demeanor in all interactions with both internal and external customers.
- Meet and greet patients.
- Answer phone calls.
- Schedule and manage appointments.
- Gather information to complete patient records.
- Verify identification documents, insurance membership, and details.
- Manage the patient flow for Japanese clients.
- Handle cashier responsibilities.
- Ensure all necessary information is prepared for billing and payment.
- Ensure Japanese patients have all required documentation, reports, and medications before leaving the clinic.
- Assist with medical evacuations as needed.
- Help Japanese patients with external bookings.
This role requires strong communication and interpersonal skills, as well as the ability to work well under pressure. You must be committed to excellence and have a desire to exceed standards and achieve optimal results.
- Native Japanese candidates preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to manage conflicts.
- Ability to work well under pressure.
- Commitment to excellence and a desire to exceed standards and achieve optimal results.
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