Residences Liaison

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

**Additional Information**
**Job Number**24209875
**Job Category**Global Design
**Location**Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam, 700000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

The Residences Liaison serves as a critical link between the residents and the management of Marriott Branded Residences, ensuring seamless communication and superior service delivery. This role is pivotal in managing and facilitating the daily operational requirements of the residences, including administrative support to the Director of Residences and/ or Residence Managers. The Residences Liaison is responsible for the meticulous execution of tasks ranging from the coordination of legal documentation, maintaining accurate files and databases, to directly handling resident queries and concerns with the utmost professionalism. The position requires proactive engagement with all residents, ensuring compliance with property standards and enhancing the overall living experience. The Liaison also supports event coordination, documentation, and reporting, while upholding the confidentiality and security of resident information. This role demands a high level of organizational skills, attention to detail, and a commitment to providing outstanding customer service, thereby contributing to the prestige and upkeep of the property's standards.

***

**CRITICAL TASKS**

**Administration**
- Provide administrative support for Director of Residences and/or Residence Managers.
- Maintain accuracy of all legal state statutes and governing documents.
- Update the Managers guide to Operations Excellence when necessary.
- Open, read, and prepare answers to routine letters.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Complete supply requisitions and stock office supplies upon receipt.
- Coordinate floral and other vendor amenity requests with authorized suppliers in accordance with property procedures.
- Perform notary duties as needed, following regulations.
- Attend Board of Directors meetings and put sign in sheet and all pertinent documents in place for the meeting.
- Prepare Residence owners Manual and schedule the welcome meeting with the Director of Residences.
- Assist with the Residence owners engagement survey.
- Notify Residence owners of matters regarding the Association.
- Maintain a Task Calendar, the operations plan.
- Collect the maintenance dues and implement in the system.

Documentation/Reporting
- Document and maintain appointment calendar for Director of Residences and/or Residences Managers.
- Maintain Residence Owners’ files to Branded Residences standards,
- Check that meeting notices and agendas are in place and posted on time.
- Maintain the Board binders.
- Maintain accurate trace files and communicate daily traces to Director of Residences and/or Residences Manager.
- Maintain a confidential current management telephone roster and distribute to designated personnel.
- Attend designated meetings, including board meetings, take minutes, transcribe and distribute to appropriate individuals.
- Maintain a current manual on all departmental forms and form letters with instructions.
- Record messages and distribute to appropriate staff.
- Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc.

**Event Coordination**
- Act as point-of-contact (e.g., greet Residence owners and fulfill needs) and facilitate event experiences (e.g., food and beverages, service needs) throughout the process (pre-event, event, post-event).
- Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details.
- Confirm that event and meetings rooms are arranged according to appropriate documentation (e.g., relevant standard operating procedures) and requirements, including: audio-visual (A/V) equipment inspections, room function inspections prior to each event, logistics for services and meals, and scheduling of staff to maintain coverage.
- Ensure all A/V and/or equipment is secured following the function.

Residence Owners Relations
- Address service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
- Anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.
- Actively listen and respond positively to questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Document all requests/complaints and communicate such to appropriate personnel for proper handling.
- Complete and distribute amenity request forms; f

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