Residential Service Manager

7 months ago

Ho Chi Minh City, Vietnam Marriott International, Inc Full time

**Job Number** 24106360

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.

**CANDIDATE PROFILE**

**Education and Experience**
- Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration

OR
- Related major; 2 years’ experience in residential hospitality, or related professional area preferred.

**CORE WORK ACTIVITIES**

**Maintaining Residences Operations**
- Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.
- Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).
- Maintains knowledge of the Hotel Reservation Services
- Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.
- Conduct daily line-ups
- Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.
- Provide employee recognition on an ongoing basis, including an annual staff event.
- Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.
- Maintain knowledge of homeowner Rules & Regulations.
- Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.
- Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.
- Create an environment of open communication for Ladies, Gentlemen and Owners.
- Monitor logbooks and service requests to verify timely completion of tasks.
- Monitor unit admittance procedures and verifies correct key inventory
- Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.
- Office Communication should be replied to and filed in a timely fashion
- Maintains accurate homeowner’s roster and follow up with services deficiencies
- Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.
- Communicates with homeowners, management and employees.
- Manages owner expectations while remaining calm and courteous.
- Works flexible hours, including weekends, holidays and evenings if necessary.

**Managing and Conducting Residences Activities**
- Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.
- Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards.
- Actively participate in activities and communication that support full participation in the Owner Engagement Survey.
- Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments.
- Serves as a liaison between homeowners and various departments and builder/developer.
- Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue.
- Communicate a la carte services provided by Hotel and will communicate requests in a timely manner.
- Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly.
- Collect resident owner’s preferences, track and record additional preferences and put them in Mystique.
- Report any common area items that are not in line with Ritz-Carlton Brand Standards.
- Create an environment that fosters WOW stories and Lionshare Best Practices.
- Familiar with Business Priority Matrix.
- Participation in the creation of WIG’s, Lead Measures and the WIG Boa

  • Property Manager

    4 days ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.- As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.-...

  • Property Manager

    2 days ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...

  • Residential Sales Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **POSITION OVERVIEW** Undertake sales of projects in the Southern division of Vietnam for Savills Vietnam. Lead and manage the Sales team on key projects within HCMC **RESPONSIBILITIES** - Ensure that all documents relating to the sales department are prepared and managed in accordance with company policies & procedures. Liaise with clients to obtain all...

  • Sales Analysis Manager

    7 months ago

    Ho Chi Minh City, Vietnam ICONIC Co,.Ltd. Full time

    **Job description**: - Support sales of large-scale residential development projects as a developer. - Research and Analyze sales policies and marketing strategies of competitor projects in Hanoi and Ho Chi Minh etc. - Analyze and Propose the sales policies in partner’s proposals. - Sharing sales status and progress management with the construction and...

  • Specialist, Fund Raising Deal for Residential

    7 months ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Đầu Tư Nam Long Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Overview - Manage fund raising activities (equities only) for NLIC at project level for Residential Projects. - Follow up Condition Precedents, payment/capital disbursement and after transaction completion. Performance Fundraising Deal for Residential Projects - Provide necessary information and...

  • Technical Service Assistant Manager

    4 days ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets except China; - Monitor and propose to improve and establish the service process in the region; - Technical support/training for sales and dealers in the region; - Responsible for AD's daily support especially such as products instruction, daily maintenance,...

  • Technical Service Assistant Manager

    7 months ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    Negotiable **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets except China; - Monitor and propose to improve and establish the service process in the region; - Technical support/training for sales and dealers in the region; - Responsible for AD's daily support especially such as products instruction, daily...

  • Property Manager

    7 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Property Manager will be overall responsible for the day to day operations of the project to plan, guide and support the project toward a success by efficient management, well services provided. Management system setting up - Set up the pre-opening budget operations budget; - Build up the...

  • Feeder

    7 months ago

    Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Director of Investment

    7 months ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    $5,000 - $5,000 - Real Estate/Property & Construction **RESPONDSIBILITIES**: - Investment Management_ - Focus on residential investment and business ventures identification as new markets (Logistics, Industrial Park) with a platform for future growth - Identify, evaluate, negotiate and implement residential development investment opportunities in new...

  • Foreigner Sales Executive

    4 months ago

    Thành phố Hồ Chí Minh, Vietnam ĐỐI TÁC CỦA HR PLUS CO., LTD. Full time

    **Foreigner Sales Executive - Residential Brokerage for Foreign Clients** Work setting: On-site in office Salary : 1.500 - 2.000 USD/ month **Requirements**: Nationality: Japan, Korea, Singapore, Taiwan, etc. Language proficiency: English (TOEIC 700 or equivalent to IELTS 6.5 and above) Age: 24 - 30 years old Presentable appearance,...

  • Customer Service Officer

    7 months ago

    Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...

  • General Manager

    7 months ago

    Ho Chi Minh City, Vietnam MiTek Inc. Full time

    Job Description MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of...

  • Business Development Manager

    4 days ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...

  • Relationship Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    AIM OF THE JOB As Relationship Manager will also be responsible in managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP...

  • 10 Residential/commercial Timber House Designers

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Platinum Global Services Full time

    MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members...

  • Compliance Manager

    4 days ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...

  • Sales Manager

    7 months ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    Negotiable - Services **RESPONSIBILITIES**: - Establish and develop the sales strategy to ensure accomplishment of sales volume and value target - Defect management process & handover of final product to the customer - Develop and nurture a high-performing sales team to enable the team to execute and deliver company objective. - Tracking sales goals and...

  • A&p Manager

    7 months ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.- As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.-...

  • Legal Advisory Manager- Temp 1 Years

    5 days ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...