Technical Service Assistant Manager
5 months ago
Negotiable
**RESPONSIBILITIES**:
- Improve customer service satisfaction of all channels in Asian key markets except China;
- Monitor and propose to improve and establish the service process in the region;
- Technical support/training for sales and dealers in the region;
- Responsible for AD's daily support especially such as products instruction, daily maintenance, smart toilet issues clarification, technical product training
- Other extra installation management roles for some the company events/ marketing which requires technical supports
- To support ADs/ dealers in installation instructions for projects/ retail.
- On-site technical support for hotel/commercial and residential projects;
- Implementation of post-sales quality policy in the region;
- Management and optimization of post-sales spare parts system in the region;
- Coordinate and handle customer complaints in the region;
- Storage and translation of technical data, and to follow the list of products/ specs on website and work with factories to update full product/specs (-> support the role of Product Marketing)
- To perform the reporting including routine technical report, technical data analysis, and other basis technical service
- Other work designated by the managers
**REQUIREMENTS**:
- Bachelor degree, science and engineering background;
- At least 8 years of customer service experience in relevant industries, Kitchen and bathroom product industry is preferred;
- To embrace the basic K&B experience in installation and fixing and ability to do by himself.
- Able to use Auto-cad software to illustrate or quick sketch to present the solutions on the soft drawings, 3D view capability is a bonus.
- Good English in written and oral communication. Chinese capability is big bonus;
- Open minded with challenges and a strong team spirit;
- Can work under pressure and self-motivated to drive/deliver results;
- Willing to travel at home and abroad
**For more information, please contact**:
- Ms. Vo Nguyen Bach Ngan (84) 6291 4188 - Ext: 530
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