Customer Service Officer

7 months ago


Ho Chi Minh City, Vietnam Savills Vietnam Full time

**SCOPE OF WORK**

Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers;

**Daily tasks**
- Receive and timely transfer external phone calls to the individual or department involved;
- Provide basic project information if required;
- Receive and deliver mail / magazines / packages to residents or resident's mailbox;
- Receive all complaints / requests from residents and forward to relevant department or report directly to line manager. Keep tracking of the cases until it is resolved;
- Coordinate with other departments such as accounting, engineering, hygiene and security;
- Track and update residential information;
- Maintain clean and tidy workplace;
- Assist residents to call taxi / express delivery service;
- Control guests in and out of the building. Issue security card / contractor card, note information in daily work tracking book and report;
- Assist residents / tenants with temporary residence registration with local authorities if required;
- Support residents / tenants to register water usage norms;
- Verify and confirm the property movement registration in / out from residents / tenants;
- Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire / explosion;
- Follow residents’ repair request;
- Do the cashier’s tasks if required;
**Report**
- Daily checklist for front office;
- Daily task notes;
**Other tasks**
- Perform all other duties assigned by line manager;
- Coordinate with other departments in daily activities and events, etc;
**REQUIREMENT**

Education
- High school diploma above

Communication skills
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
PC skills
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
Experience
- At least 1-years experience in related fields;
Foreign Language
- Communication English



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