Customer Service Team Leader

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Uponly NV Full time
Job Responsibilities

  • Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents.
  • Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management.
  • Develop strategies and lead recommendations for improving customer experience and the overall operation of the department and brand.
  • Plan and organize all customer relations training activities and formulate the knowledge base library of the brand.
  • Oversee customer relations performance metrics and prepare monthly/quarterly.
  • Understand company and departmental guidelines, policies, and procedures and implement them in daily operation.
  • Create strategies maintain effective communication with internal stakeholders.

Application Question(s):

  • Are you open and willing to relocate to Manila?
  • Do you have work experience in the online gaming industry in the Philippines?
  • How many years of Customer Service do you have?
  • Can you start immediately?


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