Ocean Freight Customer Service Team Leader

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam ITL Full time
Seko Vietnam is ITL Corp's Joint Venture Company._

I.

Roles and Responsibilities

  • Manage daily booking from suppliers/shippers/sales etc and Customer relationship management (external & internal), work with customers and vendors to improve our performance and service
  • Implement and deploy Customer SOP, IOP
  • Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims
  • Be responsible for balance workload among team, Build and run frequent shipment control and performance management reports to ensure the daily excellent service provided and the KPI met
  • Negotiate with Local carriers and Regional Trade Lanes to procure the best buying rates
  • Reviews and promotes trade lane ocean freight projects with focus on FCL product strategy
  • Management of sales contract and freight rates of all lines
  • Update and quote for customers, sales
  • Other works arranged by direct manager

II.

Education and Experience requirements

  • Bachelor Degree or above
  • Knowledge of logistics or Imp
  • Export fields, Deep understanding of local market / shipping industry and export/import regulations
  • Strong network and relationship with carriers is preferable
  • Well operation knowledge, good experience in shipping, forwarding, and fluent English
  • Knowledge of ocean cargo process flow

III.

Job Skills, Personality and Competencies for this position

  • Reliable, well organized, honest, teamplayer
  • Excellent communication skill in both Vietnamese and English, responsible, active
  • Good PC skills in MS Word, MS PowerPoint and MS Excel


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