Ocean Import Coordinator
2 weeks ago
I. Roles and Responsibilities
- Handle Ocean freight and inland transport orders with basic knowledge on all fields both export/import activities.
- Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company's requirements and customer's standard operating procedure.
- Handle customer enquiries, quotations and overseas agent correspondence and offering the best of class solutions.
- Handling Export/Import documentations.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
- Be responsible for the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
- Ensure the daily excellent service provided and the KPI met, Upsell and cross sell base on relationship with current customer and own relationship
- Other works arranged by direct supervisor or manager.
II. Education and Experience requirements
- Good command of written and spoken English and Vietnamese.
- Good communication and interpersonal skills.
- Diploma holder or above Business Administration or related disciplines
- Knowledge & good experience in handling Air
- Ocean freight shipments, customs and inland transport is an advantage.
- Be a good team player and able to work under pressure.
- 13 years of customer services / operation experience in freight forwarding industry.
- Responsible, proactive and attention to details.
- Bachelor Degree or above
III. Job Skills, Personality and Competencies for this position
- Reliable, well organized, honest, teamplayer
- Excellent communication skill in both Vietnamese and English, responsible, active.
- Good PC skills in MS Word, MS PowerPoint and MS Excel
IV. Benefit
13th month Salary, Bonus, sales incentives
Telephone, meal, transportation allowance
Full paid for Social Insurance, Bao Viet Health Insurance
Team building activities, company outing trip
Training & development
V. Address & Working time
Address:
The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Fridays.
Salary:
From 10,000,000₫ per month
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