Customer Service Staff

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Daikin Việt Nam Full time
Nơi Làm Việc Hồ Chí Minh

  • Cấp Bậc Nhân viên
  • Hình Thức Nhân viên chính thức
  • Kinh Nghiệm 3 Năm
  • Mức Lương Lương thỏa thuận
  • Ngành nghề Dịch vụ khách hàng, Tư vấn
  • Hạn Chót Nhận Hồ Sơ 19/08/202
  • Facebook Linkedin

Phúc Lợi:

  • Bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
  • Công tác phí
  • Phụ cấp
thâm niên

  • Chế độ nghỉ phép

Mô Tả Công Việc:

  • Perform Periodic reports and incidents directly to Leader
  • Responsible for managing 3 main tasks:

Team Management:

  • Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
  • Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
  • Deploy the requirements of the management to other teams exactly & specificly
  • Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
  • Check the operation process of the teams & raise proposal to make adjustment ( if necessary)

KPI Management Team Inbound:

  • Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
  • Control agents coordination to achieve KPI by each time frame
  • Control customer satisfaction points, call quality realtime based on the system
  • Implement assigned reports
  • Check operation, KPIs monthly & report monthly to Call management
  • Training Planning- Discuss & follow with vendor about recruitment inquiry.
  • Support training team to build suitable training content & plan
  • Coordinate with training team in making effective program, ideas for improving training quality.

Yêu Cầu Công Việc:

  • University degree of Social & Science, Education or English major or related major to the job
  • At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
  • Advanced MS Word, MS Excel and MS Power point is a plus
  • Demonstrated ability to handle multiple tasks
  • Proficient in English, especially listening & speaking is the advantage
  • A willingness to learn continuosly and to adapt to new conditions
  • Strong communication skills with people of all levels and team managing skills
  • Positive attitude and focus on customer service
  • Job tags: Customer Service Staff Call Center


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