Customer Service Supervisor

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

Job summary:

The leading reputable company in Vietnam specializing in distribution of pharmaceuticals, vaccines, medical equipment, cosmetics, and healthcare products.

Responsibilities:

  • Operate and manage all activities and tasks of the Customer Service Department to ensure the delivery of the best quality of services to customers.
  • Oversee the processing and handling of orders on a nationwide system.
  • Act as the focal point for receiving information about Promotional Programs (PP) from suppliers and communicate these programs to employees, ensuring proper implementation.
  • Monitor all PP installed in the system for order processing.
  • Manage customer complaints and handle arising issues.
  • Propose and provide advice on preventive solutions for customer complaints.
  • Establish sustainable relationships with customers and maintain the company's and employees' image in accordance with standards.
  • Advise on the annual customer care budget plan and organize its implementation within the approved budget.
  • Create a favorable environment and conditions for the Customer Service Department's staff to leverage their working capabilities.
  • Prepare specialized reports as required by the Director and immediate supervisors.
  • Perform other tasks as assigned by immediate supervisors.

Experience requirements:

  • Graduated from University with a major in Economics / International Business.
  • Experience: 3 years or more in a similar position, preferably in the Pharmaceutical / Healthcare industry.
  • Dynamic, agile, and able to handle high work pressure.
  • Strong communication skills, problemsolving abilities, and interpersonal skills.
  • Language proficiency: Fluent in English for communication.

Education requirements:

Contact Person:

Tri Phu

Adecco

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