Service Quality Control Supervisor

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full time

Work Location
Ho Chi Minh (District 1)

Job Level
Team Leader / Supervisor

Job Type
Permanent

Qualification
Bachelor

Experiences
5 Years

Salary
Negotiable

Industry
Banking, Customer Service

Deadline to Apply
05/03/2023

Job Benefit:

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review
  • Cooperating with relevant Department/Branch to implement Service Quality standards, Customer Service standards.
  • Collecting, measuring, evaluating CS checking data, CS survey data.
  • Training Customer Service Standards to Customer Service Employees.
  • Making proposal action with purpose to improve standards and to meet Customer Satisfaction level.

Job Requirement:

  • Graduated from University.
  • At least 5 years of experience in Customer Satisfaction or Customer Service Quality or at least being a Leader of Customer Service team.
  • Good English communication and MS office.
  • Presentation and information sharing skills.

Job tags:
Service Quality Control Supervisor

Customer Service

Quality control

Training

Presentation

Proposal Skill

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