Service Quality Control Supervisor
1 week ago
Job Level Team Leader / Supervisor
Job Type Permanent
Qualification Bachelor
Experiences 5 Years
Salary Negotiable
Industry Banking, Customer Service
Job Benefit:
- Insurance
- Travel opportunities
- Health checkup
- Training & Development
- Salary review
- Cooperating with relevant Department/Branch to implement Service Quality standards, Customer Service standards.
- Collecting, measuring, evaluating CS checking data, CS survey data.
- Training Customer Service Standards to Customer Service Employees.
- Making proposal action with purpose to improve standards and to meet Customer Satisfaction level.
Job Requirement:
- Graduated from University.
- At least 5 years of experience in Customer Satisfaction or Customer Service Quality or at least being a Leader of Customer Service team in banks.
- Good English communication and MS Office.
- Presentation and information sharing skills.
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