Customer Service Supervisor remote

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam The Swim Starter Full time
We are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team.

As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers.

Your primary goal will be to enhance customer satisfaction and loyalty by effectively managing the CSO team.

Responsibilities:

  • Manage and supervise a team of Customer Service Officers to ensure highquality service standards are met
  • Train, mentor, and provide guidance to CSOs to enhance their customer service skills
  • Monitor customer interactions and provide feedback to CSOs for performance improvement
  • Resolve complex customer issues and complaints in a timely and professional manner
  • Collaborate with other departments to optimize customer service processes
  • Develop and implement strategies to improve overall customer satisfaction and loyalty
  • Maintain accurate records of customer interactions, feedback, and performance metrics
  • Stay updated on industry trends and best practices in customer service

Requirements:

  • Fluent in both Vietnamese and English (verbal and written communication skills)
  • Proven experience in a customer service role, preferably in a supervisory or leadership position
  • Excellent interpersonal and communication skills
  • Strong problemsolving and conflict resolution abilities
  • Ability to handle and resolve customer complaints with empathy and professionalism
  • Familiarity with customer service software, databases, and tools
  • Strong organizational and time management skills
  • Flexibility to work in a fastpaced environment

Salary:

  • SGD $600 per month for the initial 3 months
  • SGD $800 per month after the probationary period

Job Types:
Full-time, Permanent

Salary:
10,500,000₫ per month

Language:

  • English (preferred)


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