Remote Customer Service

We are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team. As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers. Your primary goal will be to enhance customer...

RESPONSIBILITY: Support the sales department in contacting and verifying information to attend sales consulting seminars Support customers during the operation process, upload products to the Alibaba ecommerce platform and answer customer questions about products/services Consulting and proposing solutions to help customers use the service effectively Survey...

Mô tả công việc:(Mức lương: Thỏa thuận) Key ResponsibilitiesCustomer Service Management: Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally. Monitor customer service performance metrics and continuously improve customer satisfaction...

a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative.Responsibilities: Resolve customer inquiries and complaints in a professional and efficient manner Process orders, returns, and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Mô tả công việc:(Mức lương: triệu VNĐ) Build, implement, and manage processes that optimize customer experience and sales operations Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Main Responsibilities: To respond and ensure the customer inquiries and requests are addressed in a timely manner. To coordinate with the sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met. To handle customer complaints according to the Company procedures and service standards. To communicate with...

Mô tả công việc:(Mức lương: Thỏa thuận)PURPOSE / OBJECTIVE (OF THIS POSITION):To effectively leading and carry out the duties of a customer service and sales processing personnel role in order to achieve total customer satisfaction and corporate objectives for The Company.JOB RESPONSIBILITIES:Part 1 -Primary roles of the job which are...

Location: Ho Chi Minh, VietnamSubsidiary: Rohlig Vietnam LimitedCountry: VietnamStart:ASAPResponsibilities To provide quality liaison services between clients, overseas agents, suppliers and partners, and interoffice departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of...

JOB DESCRIPTIONTitle: Customer Service RepresentativeLocation: InternationalThe Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.ACCOUNTABILITIES & ESSENTIAL...

**Mô tả công việc**:(Mức lương: triệu VNĐ)- Responsible for introducing and guiding customers to use services at the store- Answer questions and assist customers in handling situations that arise while visiting/using services at the store.- Directly handle complaints/incidents that arise at the store- Customer care as requested by...

**Mô tả công việc**:(Mức lương: triệu VNĐ) Bán Hàng (Sale):- Thực hiện bán hàng qua điện thoại hoặc (và) xúc tiến gặp mặt trực tiếp để giới thiệu và tư vấn sản phẩm và dịch vụ của công ty đến khách hàng tiềm năng.Making tele-sales and (or) setting up face-to-face meetings in order to...

Company Description**_The Bosch Group_**_ is a leading global supplier of technology and services.Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ The Bosch Group comprises Robert Bosch GmbH and its roughly 360...

Improve customer service experience, create engaged customers and facilitate organic growthEnsure SKUs information, pricing are updated on company systemRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentControl resources and utilize assets to achieve qualitative and...

Mô tả công việc:(Mức lương: Thỏa thuận) Provide support and assistance to our English speaking customers Research, diagnose, analyze and record customer issues and communicate solutions Interact with Vietnam Dev and QA members Interact with US members Work closely with Customer Success Managers to maintain customer satisfaction Working...

Mô tả công việc:(Mức lương: Thỏa thuận) Monitor and track the progress of the jobs by following up with technicians for samples and test results Prepare test reports to customer and sales Send test reports to sales and customers Interface with customer job status, and handle inquiries Maintain and upkeep laboratory records and documentation...

Job PurposeThis position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers' requirement and standard. He/she also participate...

SKILL AND EXPERIENCE: Team leader experience: at least 2 years Experience with ecommerce/logistic industry or relevant industries Monitor and improve processes to improve KPIs, customer experience, and work productivity Proactive at solving problem, collaborate with other groups/departments to achieve business goals Develop training plans for your team...

Mô tả công việc:(Mức lương: triệu VNĐ) Understand deeply the account operation on Alibabacom Interface with other departments for the best possible cooperation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures, Receive the latest information and events from Alibaba to...