![Công Ty Cổ Phần PHC Media](https://media.trabajo.org/img/noimg.jpg)
Customer Service
1 week ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Key Responsibilities
Customer Service Management:
- Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally.
- Monitor customer service performance metrics and continuously improve customer satisfaction levels.
- Develop and maintain strong relationships with current magazine subscribers to enhance customer loyalty and retention.
- Identify opportunities to upsell or crosssell additional products and services to existing customers, based on their interests and preferences.
- Proactively engage with potential subscribers to promote our magazines and convert them into loyal customers.
- Conduct regular customer satisfaction surveys and gather feedback to identify areas for improvement and enhance customer experience.
- Execute CRM initiatives and campaigns to optimize subscriber acquisition, engagement, and retention.
- Work with Development Team to build an CRM system to manage customer data, segment customer lists, and personalize communication.
- Monitor and analyze customer behavior, engagement, and conversion rates to identify opportunities for improvement.
- Generate regular reports on customer service performance metrics, subscriber engagement, and customer feedback analysis.
- Utilize data analysis to identify opportunities for enhancing customer service processes, improving subscriber satisfaction, and increasing retention rates.
- Provide actionable insights and recommendations to the management team to optimize customer service operations and drive business growth.
- Stay uptodate on industry trends, competitor activities, and best practices in customer relationship management.
- Participate in job fairs to showcase and introduce Forbes' products and services
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Thời gian làm việc:
từ thứ 2-6
Thưởng tháng 13
Tham gia BHXH, Công đoàn
Nghỉ Lễ/Tết theo quy định
Phép năm
Du lịch
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Professional Requirements
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in customer service or CRM role, preferably within the publishing industry or a similar subscriptionbased business.
- Excellent verbal and written communication skills with the ability to engage and build rapport with customers.
- Strong problemsolving and conflict resolution abilities.
- Proficiency in CRM software and tools.
- Datadriven mindset with the ability to analyze customer data and derive actionable insights.
- Ability to work collaboratively with crossfunctional teams.
- Customercentric mindset with a passion for delivering exceptional customer experiences.
- Native Vietnamese with fluent spoken and written English.
- Strong team player with excellent communication skills.
- Positive attitude.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam growthfn Full timea leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative.Responsibilities: Resolve customer inquiries and complaints in a professional and efficient manner Process orders, returns, and...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Eco Clean Thành Phố Hồ Chí Minh Full timeMô tả công việc:(Mức lương: triệu VNĐ) Build, implement, and manage processes that optimize customer experience and sales operations Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam PASONA N A, INC. Full timeMain Responsibilities: To respond and ensure the customer inquiries and requests are addressed in a timely manner. To coordinate with the sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met. To handle customer complaints according to the Company procedures and service standards. To communicate with...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Elken International Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận)PURPOSE / OBJECTIVE (OF THIS POSITION):To effectively leading and carry out the duties of a customer service and sales processing personnel role in order to achieve total customer satisfaction and corporate objectives for The Company.JOB RESPONSIBILITIES:Part 1 -Primary roles of the job which are...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Rohlig Vietnam Limited Full timeLocation: Ho Chi Minh, VietnamSubsidiary: Rohlig Vietnam LimitedCountry: VietnamStart:ASAPResponsibilities To provide quality liaison services between clients, overseas agents, suppliers and partners, and interoffice departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of...
-
Customer Service Representative
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Mouser Electronics Full timeJOB DESCRIPTIONTitle: Customer Service RepresentativeLocation: InternationalThe Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.ACCOUNTABILITIES & ESSENTIAL...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Phê La Full time**Mô tả công việc**:(Mức lương: triệu VNĐ)- Responsible for introducing and guiding customers to use services at the store- Answer questions and assist customers in handling situations that arise while visiting/using services at the store.- Directly handle complaints/incidents that arise at the store- Customer care as requested by...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Ecount Việt Nam Full time**Mô tả công việc**:(Mức lương: triệu VNĐ) Bán Hàng (Sale):- Thực hiện bán hàng qua điện thoại hoặc (và) xúc tiến gặp mặt trực tiếp để giới thiệu và tư vấn sản phẩm và dịch vụ của công ty đến khách hàng tiềm năng.Making tele-sales and (or) setting up face-to-face meetings in order to...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Mediastep Software Vietnam Co. Ltd. Full timeRESPONSIBILITY: Support the sales department in contacting and verifying information to attend sales consulting seminars Support customers during the operation process, upload products to the Alibaba ecommerce platform and answer customer questions about products/services Consulting and proposing solutions to help customers use the service effectively Survey...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Group Full timeCompany Description**_The Bosch Group_**_ is a leading global supplier of technology and services.Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ The Bosch Group comprises Robert Bosch GmbH and its roughly 360...
-
Customer Service Manager
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam theodore alexander hcm Full timeImprove customer service experience, create engaged customers and facilitate organic growthEnsure SKUs information, pricing are updated on company systemRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentControl resources and utilize assets to achieve qualitative and...
-
Customer Service and Support
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam APL Logistics Full timeJob PurposeThis position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers' requirement and standard. He/she also participate...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Identalsoft Full timeMô tả công việc:(Mức lương: Thỏa thuận) Provide support and assistance to our English speaking customers Research, diagnose, analyze and record customer issues and communicate solutions Interact with Vietnam Dev and QA members Interact with US members Work closely with Customer Success Managers to maintain customer satisfaction Working...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận) Monitor and track the progress of the jobs by following up with technicians for samples and test results Prepare test reports to customer and sales Send test reports to sales and customers Interface with customer job status, and handle inquiries Maintain and upkeep laboratory records and documentation...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Innovative Hub Full timeMô tả công việc:(Mức lương: triệu VNĐ) Understand deeply the account operation on Alibabacom Interface with other departments for the best possible cooperation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures, Receive the latest information and events from Alibaba to...
-
Customer Service Manager
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Vietnam Full timeBig foreign firm International working environment Attractive salary packageROLES AND RESPONSIBILITIES Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. Responsible in the overall management of a national service partner...
-
Customer Service Officer
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ITL Full timeRESPONSIBILITYDuties and responsibilities include, but are not limited to:Provide quality customer service in accordance to set KPIs and service standards. Accept bookings & orders placed by customers. Keep up to date with the latest product, marketing and service information for the delivery of service to customers. Demonstrate good telephone etiquette when...
-
Customer Service Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam TE Connectivity Full timeTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...