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Customer Service Manager
1 week ago
SCOPE OF WORK
Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants
Administrative tasks
- Receive all calls from residents or tenants;
- Manage taxi service;
- Manage information about parking lots;
- Manage access cards;
- Manage express delivery service;
- Provide newspaper for tenants (only applied to office building);
- Manage Lost & Found service;
- Send messages and letters to tenants;
- Provide fundamental information for all tenants (only applied to office building);
- Wellcooperate with engineering team, security service and janitorial service;
- Update timesheets, working schedules of staffs;
- Instruct residents, contractors of residents about rules & procedures related to moving in/out when fit out, residence register, etc.
- Manage subcontractors (if required);
- Interview and asset customer service officers;
- Develop and maintain positive attitude in vocational training programs for customer service;
Managing tasks
- Manage and be responsible for productivity of subordinate staffs;
- Train customer service officers (if required);
- Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed;
Report
- Create daily checklist for customer service/ front office;
- Daily logbook;
- Follow up jobrequirement list;
Other tasks
- Other tasks assigned by PM;
- Build up relationship with local authorities;
- Coordinate with other teams in daily operation and events, etc.
Requirement
Education
- Graduate from College or University majoring in Business Administration, Hospitality or a related field;
- Diploma/Degree in Management;
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
- At least 1years experience in related fields;
- Proficient English (both speaking and writing);
- Excellent communication, interpersonal and writing skills;
- Proactive, competent, flexible and willing to learn;
- Excellent organizational and time management skills with the ability to multitask;
- Good at writing reports and presentations;
- Ability to work effectively under pressure;
- Creativity and the ability to utilize initiative;
- Good teamwork, analytical and problemsolving skills;
- Businessrelated knowledge and a good sense of current issues;
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