Customer Service Executive
1 week ago
RESPONSIBILITIES:
- Provide solutions to recovery service, and improve customer satisfaction;
- Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction;
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels;
- Understand and deliver business strategies and improve customer services through the execution of selfservice;
- Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible;
- Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.
REQUIREMENTS:
- 03 years of relevant experience in customer service;
- Good in communication and negotiation skills;
- Basic analytical skill to keep track of performance;
- Fastlearning and open to change;
- Teamwork, time management and data analyst skills.
BENEFITS:
- 13thmonth salary;
- Competitive compensation scheme including an annual performance bonus;
- Opportunity to demonstrate leadership and vision capabilities by expanding a sustainable business with good reputation in the market;
- Employee discount: 30%;
- Provide budget for Laptop purchasing;
- Social insurance: in accordance with the Social Insurance Law and Premium Health insurance;
- Annual Performance Review.
Loại hình công việc:
Toàn thời gian
Lương:
₫ ₫ một tháng
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