Customer Service Executive

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần M Village Full time

RESPONSIBILITIES:

  • Provide solutions to recovery service, and improve customer satisfaction;
  • Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction;
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels;
  • Understand and deliver business strategies and improve customer services through the execution of selfservice;
  • Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible;
  • Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.

REQUIREMENTS:

  • 03 years of relevant experience in customer service;
  • Good in communication and negotiation skills;
  • Basic analytical skill to keep track of performance;
  • Fastlearning and open to change;
  • Teamwork, time management and data analyst skills.
C

BENEFITS:

  • 13thmonth salary;
  • Competitive compensation scheme including an annual performance bonus;
  • Opportunity to demonstrate leadership and vision capabilities by expanding a sustainable business with good reputation in the market;
Annual Leave: 12 days;

  • Employee discount: 30%;
  • Provide budget for Laptop purchasing;
  • Social insurance: in accordance with the Social Insurance Law and Premium Health insurance;
  • Annual Performance Review.

Loại hình công việc:
Toàn thời gian

Lương:
₫ ₫ một tháng

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