Customer Service Executive
1 week ago
Customer Service Executive
YOUR TASKS AND RESPONSIBILITIES
- Customer Interaction (directly and via sales team members).
- Check order pending with EDI block then release SO if no issue
- Check and Monitor product allocation files daily
- Communicate and rearrange the allocation per region if any (11 Sales region)
- Prepare information (Customer's status, CL, AR, number of pending SO ) and send to Business Unit Head for approval before process the order
- Send request to CI if any revision or cancellation due to no allocation or no BUH's approval Inform Sales
- Check with Sales team if customer would net off the rebate to SO (Receive customer rebate report daily from CM)
- Check template that is filled by MKT or Channel or ComEx for each program then send to RPA team for Order creation
- Confirm for next process: Delivery and Billing creation
- Check if any missing"
- E-Invoice for Promotional order
- Manage CS hotline: receive queries, inform appropriate stakeholders, follow up case solution, record and report monthly
- Receive the pending order report at month end and review/ confirm before officially cancelling in system by Customer Operation
- Run pending sales order report and remark the reason daily
- Collaboration
- Involve Customer Operations/ Interaction team and other functions for resolution of nonimmediately resolvable requests
- Support sales, supply chain and other functions with customer information such as invoice acknowledgement, missed orders and others
- Customer Experience
- Ensure services based on customer prioritization with efficiency
- Utilize customer interaction data to gain insights and identify the gaps and improvement areas to increase the operational efficiency and customer experience.
- Drive satisfaction surveys at customer level related to order management
WHO YOU ARE
- University graduate major in Business Administration, Supply Chain, Logistics, Economics
- 5 years of experience in Customer Service, Supply Chain Management, or related fields
- Knowledge of SAP SD module and MS Office is must, very good Excel
- Key skills: customer focus and relationship management, results orientation, collaboration, learning agility, flexibility, integrity, business insight, good problem
- Good oral and written communication skills
- Fluent in English (and local language) is a must
Application Period:
- 06/23/2023 to 07/07/2023
Reference Code:
Division:
- Crop Science
Location: - Vietnam : Ho Chi Minh City : Ho Chi Minh City
Functional Area: - Customer Operations and Support
Position Grade:
Employment Type:
Work Time:
- 40 hours
Contact Us
Address
- Telephone
- Bayer Vietnam Ltd.
- Human Resources Vietnam
- 106 Nguyen Van Troi Street, Phu Nhuan District
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