![Totalenergies](https://media.trabajo.org/img/noimg.jpg)
Customer Services Specialist
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- ACTIVITIES
- Key Interfaces: Sales & Marketing, Operations, Logistic, Warehouse, Finance department.
- Work as frontline: Responsible for receiving customer complaints/feedbacks/requests then coordinating with internal functions to ensure customer issues/complaints/queries are resolved and communicated back to customer(s) in a timely manner. Escalate issues promptly to Line Manager in critical and important cases.
- Responsible for providing information/advice relating to products, distribution area, segments, payment, Sales/Marketing programs, Sales policy, Customer Service Procedureto customer(s) including distributors in prompt manner and in compliance. Make sure which relating information is allowed to be shared or not.
- Responsible for proceeding sales orders accurately, timely. Proactively approach to the internal functions to ensure that an order is delivered successfully in compliance and with commercial mindset. Solve arisen issues during proceeding order such as special price, payment transfer notification, inventory, logistic, invoice, approval with resultoriented mindset.
- Refer closely to Sales forecast, Marketing promotion, Stock, Lifting plan, Upcoming plan, product allocation when process Sales Order.
- Provide full COO-COA following customer request
- Be Coordinator of CS team for this task.
- Monitor pending orders, sales orders, goods shortage status and report to S&M VP, Line Manager and inform related RSM and Head of Sales to ensure that the volume can be managed.
- Set up data/logbook to follow up, manage customer service activities and report in need: Special price, Inventory tracking, sales order logbook, complaint status list, customer information, COO-COA, COGs, Sales contract, Order quantity, volume, letter to Customers/DP
- Contribute to update Customer Service procedure. Understand and follow up all Customer Service procedures. Ensure Customers service activities are implemented accordingly.
- Provide customer information for Sales team to prepare Sales contract. Follow up till Sales Contract is signed and effected. Manage hard and soft Sales Contract, Annex. Tracking the expired date of the Contract for resigning or liquidation. Especially, closely follow up contract for new customer account.
- Have strong customeroriented attitude, "can do" behavior, coherent communication, logic thinking when work with internal and external customers. Can work under high pressure, multitasks. Quickly adapt to changes/new concepts. Well
- Provide data/documents/information for auditing in requested
- Back up for team member in case, some ad hoc case.
- Fulfill other tasks and/or assignments requested by the manager and/or the board of management.
- ACCOUNTABILITIES
- Flawless execution of all Sales order and customer inquiry processes and subprocesses.
- Ensure customer experience is positive
- Always act in professional manner and maintain a strong business relationship with assigned customers.
- Understand and comply with all TVL policies
- Practice and promote safety controls
- Integrity, Customer Care efficiency and continuous process improvement.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
13-month
15 days
Training
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
- University graduate, economic/trading/finance bachelor preferred
- Customer relation management knowledge
- Good English and Vietnamese communication and writing
- Professional logistic/communication/computer skill
- Lubricant business background is preferred
- Teamwork and functional understanding of the company
- Minimum 3 years' experience in customer services.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Đại Học
Không yêu cầu
-
Customer Services Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full timeHo Chi Minh City | SECUTIXCustomer Services Specialist (SQL, Kibana, Salesforce, Dynamics365) | Ho Chi Minh City | SECUTIX:Job number250Date postedJan 24, 2024Job categoryProfessional ServicesLevel of experience0 to 3 yearsJob typeFull timeEmployment typeFull-timeWork siteHo Chi Minh CityCompanySECUTIXHello future ELCAtiansELCA Vietnam is a growing and happy...
-
L2 Customer Services Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full timeSecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets.In this role:We are currently seeking an experienced Customer Services (L2 Support) Specialist who will...
-
Customer Service
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Flywheel Digital Full timeAbout UsFlywheel SEA (formerly known as Intrepid Group)Ascential GroupWith more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.About the RoleAs a Customer Service Specialist, you will be...
-
Customer Service Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam TE Connectivity Full timeTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...
-
Service Excellence and Training Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Mouser Electronics Full timeThe Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service.ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Team player and role model who motivates teams to provide excellent customer service. Assists with...
-
Customer Technical Service Coordinator
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam EMPLOYMENT VIETNAM Full timeMain duties: Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site Creation and...
-
Customer Services Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận) Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Thirdparty Interface activation, seat map edition, Analyze technical service requests from...
-
Customer Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...
-
Customer Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Coin98 Labs Full timeCoin98 Labs is looking for a top-notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Coin98's products.RESPONSIBILITIES Handle customer queries, and manage complaints by providing solutions and options. Provide...
-
Customer Service Representative
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.We...
-
Customer Service Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Medtronic Full time**Careers That Change Lives**Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let's work together to address the universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the...
-
Customer Service Day 2 Checking Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Fe Credit Full time**Phúc Lợi**:- Bảo hiểm- Thưởng- Chăm sóc sức khỏe- Đào tạo- Tăng lương**Mô Tả Công Việc**:- Đảm bảo tất cả các quy trình & chính sách của bộ phận tuân thủ và kiểm soát.- Đảm bảo việc quản lý rủi ro và kiểm soát hoạt động của phòng ban một cách hiệu quả.- Đánh giá, giám...
-
Customer Service Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam OCB Full timeCapability HO Khác Department Trung tâm Ngân hàng số LioBank Job posted on Aug 29, 202 Employee Type Nhân viên chính thứcWho you are: Purposeful, energetic, responsible, customeroriented, and enthusiastic about new products. Ready to learn new and interesting information about banking products, cards and Fintech processes. Ability to work in an...
-
Customer Service Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ClearCorrect Full timeKey Responsibilities Set up and Manage on customer master data; Work with CC sales team and customers to finalize Sales Order confirmation; Work closely with CC sales team on improving customer satisfaction; Manage on sales order end to end process including:clarify order spec from customers and production;- actively co-operate with sales team/customer/...
-
Customer Service Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Ecolab Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận) Customer Service main responsibilities are in "Order to Cash" process from receiving order up to billing including order processing & deliveries, invoicing, cross division communication, handling routine and complex inquiries and complaints.Responsibilities: Receive and proceed all incoming PO and prepare...
-
Customer Service Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam VNETWORK Full time**Mô tả công việc**- 70% công việc: Chăm sóc khách hàng- Thu thập ý kiến phản hồi của khách hàng về sản phẩm/ dịch vụ của Công ty, record thông tin gửi báo cáo theo mẫu cho cấp quản lý.- Duy trì mối quan hệ với các khách hàng thân thiết của Công ty, thường xuyên thăm hỏi để tạo...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
-
Ecommerce Customer Service Intern
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam DKSH Full timeLocation:Ho Chi Minh, VN, VNJob Function:Field MarketingRequisition Number:155582Description:About DKSHDKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH's portfolio of services includes sourcing,...
-
Customer Service Executive
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time**Mô tả công việc**:(Mức lương: Thỏa thuận)- Working with customers to handle requests for testing services as assigned by superiors.- Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing- Maintaining and developing relationships with assigned customers- Implement training for other staff as required depending...
-
Customer Service Follow Up Officer
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...