Customer Technical Service Coordinator

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam EMPLOYMENT VIETNAM Full time

Main duties:

  • Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
  • Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
  • Creation and tracking of offers for service requests and their spare parts in SAP
  • Complete order entry of spare parts/ service orders in SAP,

including but not limited to:

  • Opening project, jobs, and Sales orders
  • Billing and Rev Rec
  • Cost Plans
  • WIP/ECA
  • Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  • New Customer Registration for Service Customers
  • Documentation in SFDC / Service Max
  • Monitoring of delivery dates and tracking of spare parts production and orders.
  • Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
  • Ensure SOX compliance for assigned projects
  • Support Service Managers in forecasting with feedback on current project timeline
  • Warehouse management

Requirements:

  • Experience in SAP and SFDC/ Service Max
  • Spoken and written language skills in English and local language
  • Relevant professional experience in dealing with national and international customers

- Service experience of minimum 5 years

  • Completed training in the area of office / industrial clerk or similar.
  • Distinct customer orientation and team spirit
  • Fluent in English.

Loại hình công việc:
Toàn thời gian

Lương:
Lên đến ₫ một tháng

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