Technical Service Sales Engineer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

Job summary:

Our client - an EU company providing Steel processing machinery, equipment & component, is looking for an After Sales Service Engineer

Responsibilities:

1 Market Research


Determine key customers of the region; Analyse past records of customers to understand business; Determine market strategy to cater to various identified segments/customers; Assess internal capability to suitably serve customer needs; Identify competitor activities/strategy at customer level; Understand key dynamics of market and major activities in steel segment; Prepare and submit report to management appraising of key customer activities and development.

2 Lead Generation/Prospecting

Plan visit to customers and understand their requirements for local and imported spares; Recommend on important-critical spares; Determine possibility of localization of imported spares and ways of forming new binding contracts; Communicate and collaborate with engineering and sales department to identify new developments/modifications on equipment; Update customers on product/process improvements; Secure sign off on travel plan, localizing equipment sourcing and modifications on equipment

3 Initial Scoping/Qualification


Evaluate whether customer needs can be served by India's business portfolio; Identify possibility of leveraging SDE offerings and capability to serve customer needs; Submit enquiry to SMI teams for further working and to get SMI offers; Quotation submission to customers.

4 Pricing and Negotiation


Determine margins (governed by established corporate guidelines) in collaboration with pre-sales commercial team for equipment & repairs; Submit proposal to customers; Revalidate offers technically and commercially in collaboration with colleagues; Conduct first level negotiations with customers; On receipt of orders confirming customers on order acceptance; Hand over orders with all information to order execution team.

5 After Sales Service


Seek feedback from customers to determine customer satisfaction; Track and flag open issues to relevant stakeholders; Coordinate and follow-up with internal teams for issue resolution; Support internal teams with market info.

6 Key Account Management and Customer Relations

Conduct periodic visits to customers to build relationships; Showcase capability and expertise of group product portfolio to potential and existing customers; Explore opportunities for developing further business from key accounts; Align group capabilities in OEM & service domain with identified customer needs

Experience requirements:

years of industrial sales and maintenance experience preferably of heavy stationary process equipments from steel industry.

  • Technical Knowledge: Steel making process & maintenance, Engineering drawings understanding, Sales process
  • Presentation Skills on technical topics
  • Travelling to visit customers for about 2 weeks per month
  • Attitude for sales

Education requirements:

B.E. Mechanical

Contact Person:

Thu Luong

Adecco

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