Technical Service Assistant Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Full time

RESPONSIBILITIES:

  • Improve customer service satisfaction of all channels in Asian key markets except China;
  • Monitor and propose to improve and establish the service process in the region;
  • Technical support/training for sales and dealers in the region;
  • Responsible for AD's daily support especially such as products instruction, daily maintenance, smart toilet issues clarification, technical product training
  • Other extra installation management roles for some the company events/ marketing which requires technical supports
  • To support ADs/ dealers in installation instructions for projects/ retail.
  • Onsite technical support for hotel/commercial and residential projects;
  • Implementation of postsales quality policy in the region;
  • Management and optimization of postsales spare parts system in the region;
  • Coordinate and handle customer complaints in the region;
  • Storage and translation of technical data, and to follow the list of products/ specs on website and work with factories to update full product/specs (> support the role of Product Marketing)
  • To perform the reporting including routine technical report, technical data analysis, and other basis technical service
  • Other work designated by the managers

REQUIREMENTS:

  • Bachelor degree, science and engineering background;
  • At least 8 years of customer service experience in relevant industries, Kitchen and bathroom product industry is preferred;
  • To embrace the basic K&B experience in installation and fixing and ability to do by himself.
  • Able to use Autocad software to illustrate or quick sketch to present the solutions on the soft drawings, 3D view capability is a bonus.
  • Good English in written and oral communication. Chinese capability is big bonus;
  • Open minded with challenges and a strong team spirit;
  • Can work under pressure and selfmotivated to drive/deliver results;
  • Willing to travel at home and abroad

For more information, please contact:

  • Ms.

Vo Nguyen Bach Ngan Ext:
530

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