Technical Service Coordinator

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Faro Recruitment Vietnam JSC Full time
[HCM - VIETNAM] - URGENT LOOKING FOR -
TECHNICAL SERVICE COORDINATOR
Working for a foreign High Technology Group

Working location:
Ho Chi Minh City

  • Vietnam Salary up to 3,000$ Gross
  • Phone: Hong (zalo)
(Product training will be provided)

TECHNICAL SERVICE COORDINATOR

Main duties:

  • Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed.
  • Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
  • Creation and tracking of offers for service requests and their spare parts in SAP
  • Complete order entry of spare parts / service orders in SAP, including but not limited to:
  • Opening project, jobs, and Sales orders
  • Billing and Rev Rec
  • Cost Plans
  • WIP/ ECA
  • Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  • New Customer Registration for Service Customers - Documentation in SFDC/ Service Max
  • Monitoring of delivery dates and tracking of spare parts production and orders.
  • Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
  • Ensure SOX compliance for assigned projects
  • Support Service Managers in forecasting with feedback on current project timeline
  • Warehouse management.

Requirements:

  • Experience in SAP and SFDC / Service Max
  • Spoken and written language skills in English and local language
  • Relevant professional experience in dealing with national and international customers
  • Service experience of minimum 5 years at the same position.
  • Completed training in the area of office/ industrial clerk or similar.
  • Distinct customer orientation and team spirit
  • Ability to quickly adapt and respond to change requests
  • Willingness to work, flexibility, selfmotivation, independent work
  • Distinct quality awareness
  • Resilience, even in difficult situations.

Salary:
Up to 64,000,000₫ per month

Ability to commute/relocate:

  • Ho Chi Minh City: Reliably commute or willing to relocate with an employerprovided relocation package (required)


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