Technical Manager

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT University Full time

Overview:

  • RMIT Vietnam
, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

RMIT Vietnam, School of Communication & Design

The School of Communication & Design is committed to providing an international learning environment that encourages cultural awareness, critical thinking, experimentation and, above all, the ability to think differently

See:
School of Communication & Design.

Your role

The Technical Manager will provide leadership and operational management to SCD facilities, technical support team and services.

The position will ensure that the School's technical support staff are appropriately skilled, trained, and adequately resourced to ensure an exemplary standard of customer service.

The Technical Manager must stay updated on developments in their professional field; education, research and administration within RMIT University; and relevant Occupational Health & Safety guidelines.


Key accountabilities- Lead and manage the SCD's technical facilities and operations.- Manage the provision and supervision of high-level technical support and advice to staff and students in operation and safe use of the AV equipment for loan, studios, computer labs, maker space, fashion soft-lab, and other facilities of the School.- Oversee risk management assessments to proactively evaluate the physical environment of the school's facilities on a regular basis.- Develop and maintain the availability and quality of labs, studios, studio equipment, post-production facilities and equipment for loan to students and staff ensuring appropriate storage and security.- Oversee the technical support for preparation of classrooms and studio facilities for practical classes, and assist academic staff in the delivery of classes.- Oversee the development and management of accurate manuals, records, processes, and policies for loan and inventory systems; ensure that the inventory is well organized and students can borrow equipment in good working order to complete projects.- Provide expert advice for procurement of new equipment, hardware/software tools and materials/components, as well as setting up of equipment/tools service contracts.

Lead the evaluation of technology pilots and troubleshoot where necessary to ensure successful completion and deployment.- Develop and manage relationships with vendors for purchasing new equipment and for maintenance of equipment.- Ensure technical workshops and OHS training for students and staff are conducted timely and effectively.- Provide regular reports and propose solutions to the Leadership Team regarding equipment that needs to be repaired or replaced, fines, inventory, and process issues.- Cooperate effectively with the academic and professional team, IT, OHS and Property Services departments when required to ensure a smooth integration and collaboration.- Other duties as directed by line manager.


Key selection criteria- Bachelor's degree in relevant fields.- Demonstrated experience and expertise in managing a technical team.- Demonstrated people management experience.- Knowledge of the educational and media/design environment in Vietnam and ability to effectively operate in it.- Commitment to service excellence to students and internal and external stakeholders.- Excellent communication and interpersonal skills including negotiation, liaison, cross-cultural communication and report writing skills.- Knowledge of and commitment to quality assurance and the ability to identify continuous improvement opportunities, including development and implementation of new systems and processes.- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify, Imagination and Innovation, Impact, Inclusion, Agility).

Further information- English Proficiency: The minimum requirement is IELTS with a score of at least 6.5 or 170 in Linguaskills

Benefits:

  • 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and 10 days paid sick leave.
How to apply

Applications Close:
31 thg pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture.

We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.

As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.


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