Customer Services Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Thirdparty Interface activation, seat map edition,
  • Analyze technical service requests from English/French/German speaking customers
  • Provide estimation and propose alternative solution if needed
  • Process the requests according to agreed solution and handle change requests.
  • Ensure the deliveries are on quality, on time
  • Have high speed interaction with stakeholders across Europe/US
  • Have high speed interaction with Product team in Switzerland and Vietnam
  • Participate in special technical projects upon request.
  • Work closely with Services Manager to maintain service deliveries and quality.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Benefits:
  • Attractive remuneration package with 18 days of annual leave
  • Premium Healthcare package
  • Travel opportunities to Switzerland

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree in Computer Science, Telecommunication or related
  • Open for fresher up to 2 years experience working in IT industries
  • Proficient in English is required; knowing French is a strong plus
  • Knowledge in HTML, CSS, Javascript
  • Knowledge in SQL is a plus
  • Strong time management skills, able to identify and prioritize urgent/critical requests
  • Good at logical and critical thinking to propose accurate solution to customers
  • Strong communication and presentation skills
  • Has a strong customer oriented mindset
  • Experience with software testing/coding/Customer Services, working in product's company is a strong plus

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Mềm,Data Analytics

Đại Học
Không yêu cầu

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