Customer Services Specialist
5 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition,
- Analyze technical service requests from English/French/German speaking customers
- Provide estimation and propose alternative solution if needed
- Process the requests according to agreed solution and handle change requests.
- Ensure the deliveries are on quality, on time
- Have high speed interaction with stakeholders across Europe/US
- Have high speed interaction with Product team in Switzerland and Vietnam
- Participate in special technical projects upon request.
- Work closely with Services Manager to maintain service deliveries and quality.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Benefits:
- Attractive remuneration package with 18 days of annual leave
- Premium Healthcare package
- Travel opportunities to Switzerland
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s degree in Computer Science, Telecommunication or related
- Open for fresher up to 2 years experience working in IT industries
- Proficient in English is required; knowing French is a strong plus
- Knowledge in HTML, CSS, Javascript
- Knowledge in SQL is a plus
- Strong time management skills, able to identify and prioritize urgent/critical requests
- Good at logical and critical thinking to propose accurate solution to customers
- Strong communication and presentation skills
- Has a strong customer oriented mindset
- Experience with software testing/coding/Customer Services, working in product’s company is a strong plus
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Mềm,Data Analytics
Đại Học
Không yêu cầu
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