Customer Service Quality Assurance

**QA Role and Responsibilities**: **Required Competencies**: - Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases - Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly - Have strong...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Các thành viên của VeXeRe tin rằng một tổ chức được sinh ra là để giải quyết các vấn đề nhức nhối trong xã hội. Văn hóa công ty chú trọng tinh thần cộng đồng, hỗ trợ lẫn nhau. Tất cả thành viên VeXeRe luôn được tạo cơ hội để được thể hiện bản thân, đóng góp sáng kiến...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility for Quality Assurance in a department: - Release quality related documents of local system to QM system of Bosch Service Solution (SO) - Facilitate effective process / tools implementation / delivered quality - Release the quality related data/reports to Dept and delivery...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

-Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

**Mô tả công việc**: (Mức lương: Thỏa thuận) QA Role and Responsibilities: - Responsibilities: 1. Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner 2. Make recovery call for risky cases to minimize CPE risks, responsible for...

As a Quality Assurance specialist, you will ensure that all quality-relevant processes within the Vietnam Country Organization are stays in sync with applicable regulations and standards and provide quality oversight and governance to ensure that the Vietnam Country Organization meets its quality objectives as well. - Implement and ensure effective Quality...

**Company Description** Accor Plus is a subscription membership of Accor. As Asia Pacific’s most expansive travel, dining and lifestyle programme, Accor Plus that enables members to do MORE in more incredible ways imaginable. Accor Plus members can experience more destinations, more nights, more flavours and more rewards at over 1,000 participating Accor...

-Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle customer complaint, customer return and other customer quality requirements. - Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective...

**Quality Assurance (QA QC/Tester)**: FuelCloud - Ứng Tuyển Tester QA QC English - Đăng nhập để xem mức lương - 155 An Duong Vuong, District 5, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Attractive Benefits and Salary packages - Growth-focused environment, 15 days of PTO - A...

**Job description**: - Draw up organizational strategies from scratch and build up the team by performing high leadership capabilities. - Enhance CADDi's quality standards and the quality requirements of customers and then communicate that information with supply partners to minimize the defect. - Give proper and explicit directions to share necessary...

We are excited to collaborate with Findicia, a leading automotive company, on their quest to grow and innovate. As part of this journey, we seek a skilled Quality Assurance Engineer for Distributed Systems to join their Vietnam team.Key Responsibilities:Design and implement scalable test automation platforms/frameworks for backend, web, and mobile...

Job Overview:We are seeking an experienced Senior Quality Assurance Specialist to join our team at Findicia. As a key member of our software development organization, you will play a crucial role in ensuring the quality and reliability of our platform.About Us:Findicia is a leading provider of software solutions for organizations in 180 countries. We are...

We are a product-led company, driven by innovation and committed to delivering exceptional value to our customers.As a Quality Assurance Specialist, you'll play a vital role in ensuring the quality and reliability of our platform.You'll work closely with our Product Team to understand business needs, expectations, and team objectives to continuously refine...

About the RoleWe are seeking a seasoned Senior Quality Assurance Lead to join our Product Team. As a key member of our team, you will play a vital role in ensuring the quality and reliability of our platform.Your primary responsibility will be to advocate for a culture that values exceptional customer experiences and prioritizes quality above all else. You...

Overview: RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...