Customer Service Quality Assurance

**QA Role and Responsibilities**: **Required Competencies**: - Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases - Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly - Have strong...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Quality Assurance Responsibilities**: - Create quality measurements to track improvement in products by creating a standard test case document for execution test - Execute quality improvement testing and activities **(automation and manual testing)**: - Develop quality assurance standards and company processes - Ensure products meet customer expectations...

Mô tả công việc JOB SUMMARY The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross functional teams to drive for customer satisfaction and continuous improvement. KEY DUTIES AND...

Mô tả công việc JOB SUMMARYThe incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross functional teams to drive for customer satisfaction and continuous improvement.KEY DUTIES AND...

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DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

RESPONSIBILITIES Understand and identify issues in various Web3 ad tech tools across platforms. Use bug tracking tools to analyze and manage issues. Define issue priority in line with the team's vision and standards and provide key metrics to inform stakeholders and facilitate decision making at all levels. Work closely with developers to ensure all...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility for Quality Assurance in a department: - Release quality related documents of local system to QM system of Bosch Service Solution (SO) - Facilitate effective process / tools implementation / delivered quality - Release the quality related data/reports to Dept and delivery...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

-Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Mô tả công việc:(Mức lương: Thỏa thuận)Overall responsibility for Quality Assurance in a department:Release quality related documents of local system to QM system of Bosch Service Solution (SO) Facilitate effective process / tools implementation / delivered quality Release the quality related data/reports to Dept and delivery service teams...

Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

As a Quality Assurance specialist, you will ensure that all quality-relevant processes within the Vietnam Country Organization are stays in sync with applicable regulations and standards and provide quality oversight and governance to ensure that the Vietnam Country Organization meets its quality objectives as well. - Implement and ensure effective Quality...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Mô tả công việc**: (Mức lương: Thỏa thuận) QA Role and Responsibilities: - Responsibilities: 1. Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner 2. Make recovery call for risky cases to minimize CPE risks, responsible for...