Quality Assurance Analyst

4 weeks ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details

**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Digital Business Services** **(DBS)** is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an **Quality Assurance Analyst.**
**Principal responsibilities**
- Managing the quality and be a key stakeholder in the responsibility to meet the performance level agreement and other quality deliverables, required Quality checks and to support the FCC operations team
- Facilitating enhanced process efficiencies and ensure consistent quality service is provided
- Focus on FCC operational quality performance i.e. duly completing the quality reviews, meeting the service quality requirements, minimizing cost of errors and poor processing.
- Escalate issues which could have a probable business impact
- Enable classroom and training support as identified
- Maintain enhanced quality through structured coaching and feedback sessions on an on-going basis and improve operator performance
- Share best practice and learning points to the site and across all FCC Operations teams
- Facilitate operational motivators, share knowledge and bests practices across the FCC function to drive enhanced quality results
- Act as a process expert and extend support to the operations team, in particular providing timely mentoring to the operators on issues identified.
- Facilitate enhanced process efficiencies and ensure consistent quality service is provided.
- Assist in developing MIS, Reports & Other productive tools for FCC Operations.
Qualifications

**Requirements**:

- University degree (BA) or BS
- Two year’s work experience
- Strong investigative and analytical skills.
- Strong coaching and training skills,
- Fluent English & Vietnamese in both writing and speaking skills.
- Be able to analysis, interpret and disseminate complex data as required.
- Be able to work individual and as the team

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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