Manager, Quality Assurance

6 months ago


Ho Chi Minh City, Vietnam Lululemon Full time

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The LLO Global Quality team primarily focuses on quality assurance tasks from pre-production to shipment with our finished goods vendors (FGV) in the field. We aim to ensure high-quality products in stores and help vendors improve their quality continuously and efficiently. We accomplish this through product development quality risk assessment, vendor technical evaluation, readiness support, quality inspection, and vendor empowerment training with our partners.

**A day in the life**:

- Manage a team of quality educators to ensure quality assurance in the field
- Implement lululemon's quality standards and SOP with our vendors and team while monitoring their KPI scorecard to meet lululemon's requirements
- Work on quality prevention and risk management plans with the team and vendors seasonally
- Handle technical evaluation and factory audits for new vendors and factories and train ICP auditors while implementing a vendor empowerment program
- Manage pilot runs and HAS styles with the team and FGV to train vendors on technical readiness
- Support the manufacturing excellence (ME) drive for quality efficiency and operation breakdown efficiently; master the disposition and work with the vendor to come up with CAPA with the team in case of quality failure
- Ensure endline report completeness with the QA team and VOP for problem-solving, and follow up on VOG feedback to work out improvement plans with FGV and the team

**Qualifications**:

- Bachelor's degree in Industrial Engineering, Textiles, or a related field, along with at least 8-10 years of experience working on the factory floor in the apparel industry
- 3-5 years of experience in a cross-functional quality control role, ideally within an athletic apparel brand
- Knowledge of industry Quality Assurance initiatives such as TQM and six sigma is preferred
- Strong knowledge of technical fabrics, garment construction, and related machinery is required, along with an understanding of fabric quality, lab testing knowledge and GMT construction
- Proficient in MRP software, MS Excel, Word, and PowerPoint; excellent communication skills, both verbal and written are essential, with the ability to travel internationally
- Preferred knowledge and involvement in yoga and/or other fitness, health or sports activities is a plus
- Excellent team player, able to work independently, and possess a responsible, dependable, proactive, and solution-oriented mindset

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

LI-CY1



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