Quality Assurance Specialist

1 day ago


Ho Chi Minh City, Vietnam Công Ty TNHH Robocash Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Review recorded and live calls to ensure that proper steps were taken, assessing representatives’ compliance to process and adherence to procedures/ scripts.
- Identify performance weaknesses, unclear processes, product confusion and incidences of high call volume and provide feedback to Dept Collection
- Assist in coaching, re-training low performance staff
- Assist in developing test scenarios/training exercises and to address performance gaps.
- Detect and promptly report business errors/problems affecting service quality.
- Proactively drive quality initiatives by requiring compliance with quality assurance policies and procedures; make changes to maintain and improve service quality.
- Maintain regular updates of professional knowledge to ensure that supervision is carried out closely with current regulations/information.
- Contribute to the team culture in a positive manner.
- Undertake other tasks assigned by Operation manager.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Experience working as a QA/QC
- Experience in the financial services industry
- Fluently writing & speaking English
- Knowledge of quality assurance and control practices
- Highly detailed-oriented
- Strong Interpersonal & Communication Skills: Able to provide objective and constructive feedback
- Good organizational skills, knowledgeable in goal setting practices
- Problem-solving capabilities to improve service quality
- Ability to use technical and computer skills (MS Excel, PPT, Word,...) efficiently

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Cao Đẳng
Không yêu cầu



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