Quality Assurance Ii

6 months ago

Ho Chi Minh City, Vietnam Brooks Sports, Inc Full time

**Who We Are**:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.

Are you ready to help create something extraordinary?

**Your Job**:
You are responsible for both quality assurance and quality control of processes, components, and final products at both the Brooks Tier 1 factories and assigned Super Critical Foam (SCF) Tier 2 suppliers. This role requires occasional in-person support on the production lines or in the finished good inspection room working alongside factory QA to monitor day to day operations, and auditing/elevating quality at Tier 2 vendors.

***

**Your Responsibilities**:
***
- Assist Quality Assurance Continuous Improvement (“QACI”) Manager to mentor and motivate Tier 2 factory team in facilitating problem solving using root cause analysis, fishbone diagram, and A3 thinking to drive issue resolution.
- Assist QACI Manager in working with Tier 2 on Kaizen events on the production floor.
- Organize and lead the monthly factory meeting.
- Support Vendor Scorecard preparation and review for SCF Tier 2 vendors.
- Assist the SCF Tier 2 vendor in preparing monthly meeting report using Brooks template. Review meeting material asking critical questions while welcoming feedback from the Brooks and factory cross-functional teams to gain a deeper understanding of what the data is saying. Leveraging this understanding and group buy-in to discover new opportunities for further defect rate reduction.
- Drive resolution of quality issues with Tier 1, and Super critical foam (SCF) Tier 2 factories, by working teams together with appropriate Brooks cross-functional and factory teams using root cause analysis. Open corrective actions using Brooks PDCA (Plan-Do-Check-Act) system and facilitate root cause analysis and problem solving. Present to cross functional team and HQ, if needed.
- Ensure quality excellence across both Tier 1 Factories and Tier 2 suppliers through the enforcement of Brooks quality standards and policy deployment, identify issues, and resolve concerns in a timely manner.
- Drive continuous improvement and quality assurance at Tier 1 and Super critical foam (SCF) Tier 2 factories by communicating relevant Brooks quality standards & policies, supporting implementation, issue identification and resolution through root cause analysis and Plan-Do-Check-Act methodology.
- Enforcing SCF products quality specifications throughout the manufacturing process monitoring, standard alignment, continuously improvement project follows up - visual management / PFC complaints/FIFO/continuously Training etc.
- Support and audit new & potential new vendors. Supports Corporate Responsibility & Social Responsibility compliance.
- Audit assigned Tier 2 SCF vendors for adherence to conditions of requirements of Brooks quality management system based on results of monthly audits & T1 vendor lab test results. Prepare audit report and send report with summary directly following the audit.
- Identify and align with Brooks QA leader, factory QA leader, and necessary factory personnel on critical to quality manufacturing checkpoints for all styles.
- Implement and enforce inline inspection training for line workers and factory QA to support the factory’s transition from reliance on end-of-the-line QC to factory driven in-process QA through to Continuous Improvement
- Monthly/weekly quality data reviewing and monitoring. Data management, reporting requirements, monitoring, and actioning for Quality KPIs
- Perform regular audits to ensure factories adherence to PFC’s (Process Flow Chart), MQAA MPQAA (Manufacturing Process Quality Assurance Audit) Best Practices, Standardized Work, category requirements, In-Station Quality (ISQ) and other Brooks quality / packaging checklists.
- Perform Brooks inspection of final product, promo orders, and other special need orders.
- Take a proactive approach with regards to defects found during inspection
- Detect and report unusual or non-conforming documentation, materials, conditions, or product to supervisor or group/team leader and/or Brooks QACI Manager & Factory QA Manager
- Confirm proper machine maintenance and record keeping of factory equipment.
- Carry out random spot checks of completed components & product; engage supervisors, QA/QC personnel, and workers in daily quality education and discussions.
- Train Brooks qual

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