Customer Services Specialist

3 days ago


Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Hospitality
- Customer Support
- IT Helpdesk, Software
- **Responsibilities**:

- Provide client services, including system training (online& on-site), system
- Configuration, customer support.
- Assist Program/Project Manager to coordinate the project implementation.
- Provide remote support services.
- Responsible for data collection and import, data analysis.
- Project management, process control and follow-up.
- Maintain the daily operation of the system.
- Respond to customer’s issues in time, according to the company’s requirement
- **Requirements**:

- Experience at least 2 year in software helpdesk background, or procurement or customer service in hospitality industry.
- Fluent in English communication (listening, speaking, reading, and writing).
- Other language skills are preferred (Cantonese, Japanese, Korean, Vietnamese etc.).
- Flexible thinking and efficient execution and coordination.
- Willing to travel frequently (China and Asia Pacific region).
- Familiar with basic business etiquette.
- Proficient in Office software (power point, excel, word, etc.).
- Good adaptability to emergencies.
- Strong teamwork ability.
- Experience as a team leader or project management is preferred.
- **Others**:

- Working from home and travelling for business based on each project.
- Working 8 hours/day (flexible) and can work on the weekend (based on projects).
- 1 round interview with HR and department manager together.

PSKVN-LI

567819



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