Customer Service Specialist
3 months ago
**Key Responsibilities**
- Set up and Manage on customer master data;
- Work with CC sales team and customers to finalize Sales Order confirmation;
- Work closely with CC sales team on improving customer satisfaction;
- Manage on sales order end to end process including:
- clarify order spec from customers and production;
- actively co-operate with sales team/customer/ production to solve all issues related to order placement and delivery;
- Actively working with production and logistic co-ordinator to ensure right time delivery;
- Actively working with 4PL provide on product delivery to customer and invoice issues;
- Receive complaint from customers and co-ordinate with relevant counterpart to solve the issues and ensure customer satisfaction;
- Manage on warranty process;
- Sales report for Ortho business;
- AR Management for Ortho business;
- Ad-hoc report & task requirement.
**Qualification**
- Bachelor’s degree of Business administration/ foreign trade fields or related fields
- Minimum 2-year experience in customer service
- Energetic and can work independently
- Good communication, positive attitude, strong interpersonal, negotiation, selling and presentation skills
- Good command of written and spoken English
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