Customer Service Advisor, Frontline

2 months ago


Thành phố Hồ Chí Minh, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**YOUR TASKS**

Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes
- Accept and register bookings for DHL services
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment value protection) during interaction with customer
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
- Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

**YOUR PROFILE**
- 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Diploma in Business (preferable) or equivalent
- Fluent in English.

**OUR OFFER**
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” - our Health & Well-being program.

Employee hobby clubs, sports championships.


  • HRbp Specialist

    5 months ago


    Ho Chi Minh City, Vietnam Sika Full time

    **Company Description** Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries, manufactures in over 400 factories, and develops...


  • Thành phố Hồ Chí Minh, Vietnam Mastercard, Inc. Full time

    Project Leader, Advisors & Consulting Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...


  • Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Advisor I, Customer Service - Vietnam **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...


  • Thành phố Hồ Chí Minh, Vietnam Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Partime Sales Advisor

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 161 Đường Võ Nguyên Giáp, Quận 2, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion...


  • Thành phố Hồ Chí Minh, Vietnam Amazon Web Services Vietnam Company Limited Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • Thành phố Hồ Chí Minh, Vietnam LEGO Full time

    **Are you interested in joining a team passionate about enhancing employee services through comprehensive HR administration?** - *This position will be mainly based in LEGO Temporary Office in Deutsches Haus, D1, HCMC. Relocation to our future factory in VSIP3, Tan Uyen, Binh Duong will be expected from early 2025. Transportation will be provided. _ **Core...

  • Digital Advisor

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Customer Service

    5 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...


  • Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 161 Đường Võ Nguyên Giáp, Quận 2, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** Mô tả Công việc A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your...

  • Customer Service

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time

    **Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...


  • Thành phố Hồ Chí Minh, Vietnam Cathay Pacific Full time

    CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Customer Service

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 30 Đường Tân Thắng, Tân Phú, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** Mô tả Công việc A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product...


  • Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** 45A Lý Tự Trọng, Quận 1, Hồ Chí Minh, Vietnam **Contract** Part-time **Brand** A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge....


  • Thành phố Hồ Chí Minh, Vietnam H&M Full time

    **Mô tả Công việc** A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store...


  • Thành phố Hồ Chí Minh, Vietnam H&M Việt Nam Full time

    **Location** Ho Chi Minh, Ho Chi Minh, Vietnam **Contract** Full-time **Brand** A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an...


  • Thành phố Hồ Chí Minh, Vietnam H&M Group Full time

    **Mô tả Công ty** **Mô tả Công việc** A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to...


  • Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

    Overview: RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...