Customer Service Staff
4 months ago
Customer Service Staff
- **Reporting**: CS Manager**TASKS - ACTIVITIES - RESPONSIBILITIES**
- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
- Consult and answer customer questions;
- Record and manage customer information and constantly update it on the database system;
- Building relationships with customers based on focusing on customer needs and wants and closing sales;
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
- Supporting team member to push audit report with auditor in case of late KPI;
- Evaluate customer feedback and identify ways to maximize customer satisfaction;
- Calculating and submit sub fee, OT of auditor/ sub-contractor.
**CANDIDATE PROFILE**
- Bachelor’s degree in English, Business Admin or Technical major
- At least 1-2 years working experience as Customer Service/ Admin position or relevant
- Effective team co-ordination and leadership skills
- Customer orientation and ability to adapt/respond to different types of character
- Ability to multi-task, prioritize, and manage time effectively
- Good command of English
**TECHNICAL AND PROFESSIONAL SKILLS**
- Good English skills (writing and speaking)
- Good social communication skills
- Clear voice and cheerful character
- Possess sound judgement, analytical skills and tenacity
- Problem solving with a high level of commercial awareness
- To understand complex operations from a broad perspective
**BENEFITS**
- Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
- 13th salary, salary review per year, bonus
- Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
- Phone allowance, taxi card,
- Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
- Participate in events with company such as Year end party, Outing trip, Family day. Environment day
- Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
- Birthday gifts and shorter working time on birthday
- Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.
-
Customer Service Staff
2 months ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time**Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...
-
Customer Service Staff
5 months ago
Ho Chi Minh City, Vietnam ITL Full time**VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...
-
Customer Service Supervisor
5 months ago
Ho Chi Minh City, Vietnam Savills Vietnam Full time**SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...
-
Customer Service Manager
5 months ago
Ho Chi Minh City, Vietnam Savills Vietnam Full time**SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...
-
Customer Services Staff
4 months ago
Ho Chi Minh City, Vietnam Circle K Việt Nam Full time**Job Purpose**/ **_Mục Tiêu Công Việc_**: - To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction_/ _Đảm bảo tiêu chuẩn dịch vụ xuất sắc, phản hồi hiệu quả cho các yêu cầu của khách hàng và duy trì sự hài lòng cao của khách hàng._ -...
-
Customer Service
1 month ago
Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...
-
Customer Service Representative
5 months ago
Ho Chi Minh City, Vietnam April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
International Customer Service
4 months ago
Ho Chi Minh City, Vietnam JobsGO Recruit Full time**Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Providing guidance and advice for customers about products, nutrition and wellness as trained by the company - Resolving issues of inventory and shipments with business partners of the company - Liaising with other departments to optimize the quality as well as the efficiency of digital...
-
Manager, Customer Service
2 weeks ago
Ho Chi Minh City, Vietnam adidas Full timePurpose/ Mission: To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage...
-
Customer Service Leader
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...
-
Customer Service Staff
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales Support - Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries ) consult with sales manager or dedicated sales or BM for some exceptional cases before responding to customers/agents - Taking...
-
Customer Service Admin Staff
4 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Ad-One Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Work with invoices, engineer schedules, customer bookings. - Cooperate with other staff to promote work and solve problems. - Follow communication procedures, guidelines, and policies. - Do other office tasks (in Vietnamese) assigned by business owners. **Chức vụ**: Nhân Viên/Chuyên...
-
Customer Service Staff
4 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full timeMô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...
-
Customer Service Representative
4 months ago
Ho Chi Minh City, Vietnam Londora Nail Boutique Full time**Job Summary**: **Responsibilities**: - **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests. - **Guest Communication**_**:Communicate with guests before, during, and...
-
Customer Service Executive
5 months ago
Ho Chi Minh City, Vietnam Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Senior Customer Service Executive
4 months ago
Ho Chi Minh City, Vietnam Avery Dennison Full time**Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...
-
Customer Service Manager
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Thương Mại và Vận Tải An Pha Trần Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate Sale manager, Document staff and customer to arrange all logistics job. - Managing and arranging booking with shipping or air lines, co-loader in accordance with customer's export/import plan. - Following and Handling all shipments job: customs clearance, trucking.... - Solving all...
-
Logistics Customer Service Staff
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...
-
Customer Service
4 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Digimall Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer questions, complaints through online chat tools on e-commerce platforms. - Customer care after sale. - Check customer returned orders. - Provide product information and support policies to customers in a complete, accurate and timely manner. - Other tasks as required by management. **Chức...
-
Customer Service Executive
5 months ago
Ho Chi Minh City, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required...