Customer Service Team Lead

**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...

**Mô tả công việc**: (Mức lương: 30 - 35 triệu VNĐ) Responsibilities: Business management: - Make sure the team meets MS KPI. - Make sure the team follows the compliance and security policies. - Review cases daily and find out the problems to make sure customer issues are well-resolved. - Follow up on the progress of each case in time to...

**Mô tả công việc** Ensure timely, accurate, and consistent data entry of employee information into the information system. Maintain up-to-date and accurate employee records, paperwork, and forms. Complete online workflow activities promptly and consistently. Oversee the background investigation process for all new hires, including...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

**WE NEED YOU**: - Ensure all agents are achieving their daily KPIs in qualitative metrics - Monitor scoring KPI statistics - Isolate and identify areas of improvement in members' performance - Monitor daily reports from the supervisorProvide leadership, guidance, and support to the team members - Manage refreshments & training for agents - Handle major...

a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative. **Responsibilities**: - Resolve customer inquiries and complaints in a professional and efficient manner - Process orders,...

**Mô tả công việc**: (Mức lương: Thỏa thuận) About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. In this role We are currently...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: Monitoring employee productivity and quality of customer service; Experienced in teammanagement; Making sure employees meet performance expectations; Organizing workflow and ensuring that employees understand their duties or delegated tasks; Giving instructions to...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Responsibilities**: - Manage team performance through monitoring, giving agents advice to handle Customers’ queries while they cannot handle on their own. - To reduce handling time and improve the first contact resolution metric, provide layers the authority to handle complaints and inquiries. - Ensure daily performance to meet the SLA, AHT,...

**What We Can Offer**: This position works in an international environment and has contact with customers, colleagues and external sources local, regional and globally. Closely collaboration with the customer team that consist of sales, customer service, quality, technical service, logistics and finance representatives. This position will be based in our Ho...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and Manage Pricing Strategies: - Develop and implement pricing strategies that align with the company’s business objectives. - Analyze market trends and competitors to identify opportunities and challenges in pricing. - Establish pricing policies and procedures to ensure consistency and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are an AI Fintech company specializing in assessing consumers's credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Work with Project team to pilot this project in Vietnam. - Align and closely work with Sales team and Distributor to build Inventory norm, define Replenishment Service Levels, distributor lead time, min-max order quantity and seasonality factor. - Define material criteria, FSN classification. -...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc - Work with Project team to pilot this project in Vietnam. - Align and closely work with Sales team and Distributor to build Inventory norm, define Replenishment Service Levels, distributor lead time, min-max order quantity and seasonality factor. - Define material criteria,...

**Lead Engineer - Service Engineering** **Do you enjoy being part of team that provides high-quality engineering for our customers?** **Are you a Controls Engineer looking for an interesting and inspiring opportunity?** **Join our team!** Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of...

COMPANY DESCRIPTION - Our Mission & Ambition are _**_Shaping a World of Trust_**_. A business to business to Society Company, contributing to transforming the world we live in. Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibilityThis is what Bureau Veritas...

Job OverviewInnovature BPO, a leading provider of business and technology outsourcing services, seeks an experienced Customer Service Representative to join their team. This is a unique opportunity to work with a dynamic company that values innovation, collaboration, and employee development.Key ResponsibilitiesProvide exceptional customer service to clients...