Customer Service Team Lead

**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

**Responsibilities**: - Manage team performance through monitoring, giving agents advice to handle Customers’ queries while they cannot handle on their own. - To reduce handling time and improve the first contact resolution metric, provide layers the authority to handle complaints and inquiries. - Ensure daily performance to meet the SLA, AHT,...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are an AI Fintech company specializing in assessing consumers's credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Reporting to the E-Merchandise Manager you will be responsible for: Leadership & Team Management Lead and mentor the e-merchandising team, fostering a collaborative environment. Develop and implement account management strategies and business plans to grow assigned group of...

Purpose/ Mission: - To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory. ...

This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...

CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to: General Manager (Australia) Department: Sales International Location: Marketing Office & Factory Number of Direct Reports: 10 Range: $1.500 - $2.000 Position Purpose: This role is responsible to proactively lead, manage and inspire our Customer Service team to deliver exceptional...

**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...

**JOB DESCRIPTIONS**: Team leader will be directly responsible for tasks including (but not limited to): - Overseeing the day-to-day operations of our teams. - Performing quality monitoring as required to improve overall service quality. - Training agent on soft skills, call handling, ticket handling, and communication skills. - Training new joiners....

We are looking for an enthusiastic Client Sales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. **1. Responsibilities** - Develop and manage good relationships with prospective and existing customers and dealers. - Understand clients’...

**About Knauf** Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees...

Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels. - Handle operational tasks (flight time changes, ticket adjustments, etc.). - Perform QA tasks to assess and implement plans to improve contact center quality. - Handle "hot cases"...

**What's the job about?** Ansarada is a product product-focused company, driven by innovation. Success means staying ahead and delivering relevance to our customers. As we scale to pursue our vision more boldly, we are seeking a dynamic **Development Team Lead **who loves being hands-on with coding but also enjoys leading a talented team of Developers. Our...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...

Title**:In Country Support** Business Unit**:Raw Materials & Supply Chain** Overall Role Purpose: To support the Operations Lead with client to factory communications, and support the Legal & Compliance and Supplier & Market Development teams with research and factory inspections. **Responsibilities**: **Production Factories** - Conduct in-Factory...

**Lead Service Delivery Coordinator - Completion & Well intervention** **Do you enjoy being part of a team that ensures the highest safety and quality?** **Do you enjoy leading a team that provides a high-quality of service to customers?** Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy...